2nd Line Support Engineer


Premium Job From Understanding Recruitment

Recruiter

Understanding Recruitment

Listed on

22nd May 2017

Location

Welwyn Garden City

Salary/Rate

£23000 - £27000

Type

Permanent

Start Date

asap

This job has now expired please search on the home page to find live IT Jobs.

2nd Line Support Engineer

We are seeking a 2nd Line Technical Support (Active Directory, Citrix, iOS) to join this UK-leading Tech Company. Based within the Welwyn Garden City office (Hertfordshire), your role will involve providing 1st and 2nd line desktop support to an internal user base, whilst working to SLA's.

This is a stand-alone role in Welwyn, however you will also have access to the support team based nearby in Head Office as and when required.

As the 2nd Line Technical Support Engineer, you will boast strong experience with Active Directory, Citrix and iOS, as well the proven ability to support a range of customers across a variety of common desktop issues.

Skills and experience required for the Technical Support Engineer:

* Demonstrable experience in 1st and 2nd line technical support, ideally gained within both a large team and stand-alone role (desktop / helpdesk specific)

* Strong technical knowledge with Active Directory, Citrix and iOS / MAC's

* Knowledge of Windows 7/8/10, Office, as well as experience of network infrastructure

* Outstanding customer service skills

* Quick learner; able to pick up new technical skills quickly

* Excellent organization skills with a self-motivated, proactive attitude

* Flexible to travel to another site in London as / when required (although this will not be often)

The 2nd Line Support Engineer will be able to utilize a variety of technologies, whilst also learning new skills and gaining exposure to fantastic career progression opportunities within this leading, global Tech company!

2nd Line Technical Support - Desktop, Active Directory, Citrix, iOS, Windows 7/8/10

Hours: Monday-Friday, 8am - 5pm

Salary: £23,000 - £28,000 (depending on experience) + benefits

Location: Welwyn Garden City, Hertfordshire.

Apply now for further information and immediate consideration!

Understanding Recruitment is acting as an Employment Agency in relation to this vacancy

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