Candidate Care Representative

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Responsibilities

* Administration of paperwork - new contracts, extension, amendments, terminations and finishers

* Ensuring all compliance documentation is in place and adheres with Experis and the Clients policies

* Primary point of contact for the candidate from the first day of their assignment

* Communicating process the candidate must follow whist on assignment (especially payment process)

* Communicate and promote the benefits of Experis to candidates

* Purchase order management

* Extension Management

* Negotiating with Candidates

* An understanding of legal and contractual issues

* Understanding client specifications , e.g. special clauses, margins, expense procedures, overtime agreements compliance requirements and payment cycles

* Act as a liaison between candidates and other internal departments

* To own and manage candidate queries through to resolution

* Develop and maintain knowledge of individual business units

Reporting

* Maintenance of candidate reports

* Managing excel trackers

* Ad-hoc reporting as the business requires

Business Development

* Networking with candidates

* Picking up leads from applicants over the phone or face to face

Record Keeping and Administration

* Creation and maintenance of candidate records on Experis' systems

* Ensure all communication is recorded through Experis and any client specific system

* Maintaining Client and Applicant records to the standards laid down by the Employment Agencies Act, the Quality Management System and the Experis Client and Contractor administration process manual.

* Recording details of new applicants on to the database.

General

* Undertake all duties in accordance with the laid down procedures in the Quality Assurance Manual.

* Ensure that own areas of work are serviced and covered thoroughly and efficiently.

* Support team members with workload as and when business requires

* Any other appropriate duties as directed by the appropriate team leader or Manager.

Person Specification

* Good customer service attributes or background

Skills, Knowledge & Attributes

* Articulate with a positive approach, and capable of dealing with confrontational situations sensitively and professionally as well as forging strong relationship with candidates

* Good reasoning skills and ability to deal with complex issues

* Excellent telephone skills

* Resilient and ability to remain calm and professional under difficult circumstances

* Ability to project professionalism and confidence at all levels over the phone and face to face

* Excellent time management skills with an ability to meet tight deadlines

* Flexible attitude and approach

* Practical level of Word, Excel and PowerPoint

* Ability to use Outlook and the internet

Capabilities

* Engaging and authentic - easily and effectively engages people.

* Brilliant feedback - making every piece of feedback timely, caring and insightful.

* Great connector - being able to see and create connections and possibilities for candidates, clients, and ourselves.

* Organised and efficient - able to balance multiple priorities, plans and structures time to efficiently and effectively meet performance objectives

Please submit your CV and contact Olivia Murray for queries 0161 924 3942