Data & Voice Network Specialist

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The Data & Voice Network Specialist reports to the Data & Voice Network Architect & Manager and is responsible for ensuring all IT Voice & Data systems are managed to meet business needs

This includes managing changes to the data & voice infrastructure through projects and other change requests and managing third party data & voice infrastructure suppliers to meet service level agreements.

To support the existing data & voice IT infrastructure and help to provide a quality support service to all users.

The successful Data & Voice Specialist will have the following responsibilities:

1.1 Take responsibility for configuration and availability of the full production infrastructure stack, including public and private cloud infrastructure hosting and equipment rooms.

1.2 Be responsible for production data & voice infrastructure and connectivity across all sites both WAN and LAN including telephony, VOIP, Networks, firewalls and Wi-Fi networks, on-premise and in the cloud.

1.3 Working within the Hospital IT Department and with the IT service desk to ensure appropriate monitoring is in place to enable proactive problem

management, including the production of disaster recovery and incident response plans.

1.4 Ensure all data & voice infrastructure has effective resource and capacity monitoring and that infrastructure capacity plans are established and maintained.

1.5 Working with the Information Governance team, maintain the security and integrity of the data & voice infrastructure, ensuring compliance with relevant regulations and practices.

1.6 Participate in the appropriate out-of-hours third line support to provide the required business continuity, leadership and incident management provision.

1.7 Perform diagnostic procedures to identify and rectify problems reported, offer telephone advice or resolution where possible. Visit user base/site to help resolve issues as required.

1.8 Forward appropriate help calls to third party support service providers, recording the suppliers call reference and any other details required in the currently documented procedure.

1.9 Monitor progress of fault resolution with IT staff, customers and third party maintenance contractors, informing the customer of any delays and then invoke escalation procedures when required. Report back to the customers when fault resolution is complete and, after resolution, ensure customer satisfaction with the outcome.

1.10 To install hardware and software as required to support the network.

1.11 Ensuring that all documentation relating to the team and its activities is kept fully up to date.

1.12 To install and support new installations and existing systems.

1.13 Continually review activities to ensure that the most effective mode of operation is achieved at all times.

1.14 The post holder must conduct themselves in a professional manner, courteous and helpful to customers as well as their IT colleagues.

1.15 Undertake any other similar duties in line with the key purpose of the job.

1.16 To develop supporting IT infrastructure including but not limited to: networks, IP telephony and servers and security systems.

1.17 To administer support systems including remote access, directory services, unified communications manager, contact centre, switchboard, virtual operator, security systems, paging, Wi-Fi, LAN management systems.

1.18 To manage and support defined projects.

1.19 Substantial personal responsibility and autonomy. Plans own work within guidelines to meet given objectives and processes.

1.20 To effect and facilitate the smooth running of all network communications systems.

1.21 To advise the Data & Voice Network Architect & Manager on all technical matters concerning network communications/telecommunications systems.

1.22 To undertake the relevant planned maintenance, modification, configuration, back-up, disaster recovery, software update and monitoring of the Communications/Network systems.

1.23 To maintain close liaison with equipment and service providers.

1.24 To ensure satisfactory installation, rectification of faults (using diagnostic facilities), repair, modification or redesign, as necessary, of temporary or permanently installed ICT systems

1.25 To assist the Data & Voice Network Architect & Manager in the production of reports/contract specifications.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.