IT Support Technician / 1st Line Support / SQL - Graduate - Runcorn

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The company is a friendly multinational Chemical Blending and Storage company that provides their customers with a world-class service and advice on creating products to their specific requirements. This is an expanding business which is undergoing technological transformation and moving onto a new software system. They are seeking an ambitious graduate to be part of that transformation.

As IT Support Technician you will remain very hands-on and will be expected to be a natural problem solver, comfortable with working under pressure. You must have a degree from a leading University and have strong A-levels to back this up. Personal or professional experience working with networks, infrastructure or IT security will be highly advantageous in this position.

You will join a friendly and dynamic team where you will make an impact and quickly see the results of your work. You will work on a variety of diverse projects assisting the business to improve productivity and reliability of processes, primarily starting with supporting the businesses use of a Sage 1000 ERP system, as well as supporting day-to-day IT operations.

Travel to other company sites within the UK will be required in order to support ongoing and new business activities. You will need to have the confidence to work independently and interface with staff members across the business and both assess their needs and develop efficient solutions to their productivity improvement needs.

Good problem solving skills are essential as other parts of the business will look to you for solutions to both typical support issues and also larger business process problems.

This is a highly competitive position and only the best will be considered. The successful candidate will receive on the job training to help them fulfil their new role, a competitive salary and excellent benefits package.

Key Responsibilities:

- Provide user support to maintain business efficiency

- Look after the windows environment

- Mobile Management (administering remote assets)

- Monitoring Exchange Server resources + server health

- Take part in technical discussion and crisis call experience

- Provide suggestions for process & procedure improvement

- User Training

- Developing Knowledge Base database

- Plan and schedule for change management

- Virtual machine provisioning & administration

- Anti-virus, web and e-mail security administration