IT Support Manager - Technical Service Operations - ITIL
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Technical Service Operations IT Support Manager that has excellent team leadership and management skills with a broad knowledge of Microsoft Windows, Operating Systems, Networking, Storage, Data Centres and End User technologies is required for a well-established, leading Company based in Central London.
SALARY: £50,000 - £55,000 per annum + 10% on Call Allowance + 10% Bonus + Excellent Benefits, including Free Travel on certain Bus and Rail Networks
** Excellent Career Development Opportunities **
JOB OVERVIEW
We have a fantastic new job opportunity for a Technical Service Operations IT Support Manager that has excellent team leadership and management skills with a broad knowledge of Microsoft Windows, Operating Systems, Networking, Storage, Data Centres and End User technologies.
Working as the Technical Service Operations IT Support Manager you will manage a 24/7 IT Operational Team of Second and Third Line Technical Engineers including a Windows Admin Engineer, Unix Admin Engineer, Network Engineer, a Desktop and Voice device Engineer and a System Analyst.
As the Technical Service Operations IT Support Manager you will be responsible for the management, development and training of employees within the your function as well as continuous improvements.
In addition, as the Technical Service Operations IT Support Manager, you will also be responsible for out-of-hours escalations across the technical platforms, and ensuring that the relevant engineers are engaged and the associated incidents are resolved. You will also work closely with third-party vendors and partners in supporting the platform to the SLA.
Successful candidates will have the chance to join a great Company that can offer excellent career development opportunities.
APPLY TODAY
If this job looks like your ideal position then please send in your CV as soon as possible for our Recruitment Team to review.
DUTIES
Operational Senior management responsibility for a team of Second and Third Line Engineers covering resolution of incidents, fulfilling requests and implementing changes across a range of areas including desktops, laptops, servers, phones, switches and routers
Senior management responsibility to lead on the maturity of the operational organisation including developing the people, processes and platforms working with the Service Operations Manager, and Technology Group
Senior management responsibility for the associated Business Continuity process and procedures related to all operating platforms including Data Backup and Disaster-Recovery, ensuring that the associated RTO/RPO SLAs are achieved on a consistent basis, and auditing governance displayed
Responsibility for ensuring that the associated service KPIs and SLAs are achieved and improved, with responsibility for delivering continual service improvement across the IT assets and services
Plan, organise, direct, control and evaluate the operations of all the IT infrastructure including IT assets and both local and wide area networks
Ensure the hardware assets of the business are patched to the latest operating system levels at all times in line with Group policies
Act as a technical lead for incidents and an escalation point for operational technical problems, including occasional need to be on call by phone
IDEAL CANDIDATE REQUIREMENTS
Ability to directly manage and lead a highly technical team; the candidate will also have experience of mentoring others
A broad set of technical skills in Operating Systems, Networking, Storage, Data Centres and End User Technologies
Ability to communicate with impact and engage effectively with senior stakeholders both inside and outside of the organisation
Ability to lead and motivate a team
Systems and process analysis. The successful candidate must have robust problem-solving and analytical skills to deal with complex technical and non-technical aspects of the role
Strong decision making skills - with the ability to balance conflicting interests to resolve a problem experience of working in an ITIL Orientated environment - ideally ITIL Foundation certified
Strong knowledge of Microsoft Office 365 products and the associated modules
Storage management, design and support
MDM strategy and usage of MDM tools (e.g. Airwatch)
A broad range of technical infrastructure skills including working knowledge of Windows / Linux, Virtualisation
Networking, Storage and Data centres - certifications in any domain a plus but not essential
Experience of managing different Microsoft Office 365 products including Exchange Online, Skype for Business and Yammer
Experience of running large customer facing web sites - including monitoring and performance testing tooling
Experience with Citrix and VMware technologies a benefit
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
PLEASE NOTE: CVs MUST be attached to your email job application in Microsoft Word or PDF format for our systems to process your application correctly, rather than your CV copied and pasted into the body of the email.
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