Technical Support Engineer / 2nd Line Support

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Job Title: Technical Support Engineer

Location: Bagshot, Surrey

Salary: £30,000 - £35,000 per annum plus circa 10K PA Shift allowance as well as excellent flexible benefits

Job Type: Full Time, Permanent

The Technical Support Engineer

An excellent opportunity has arisen for an experienced Technical Support engineer to join a fast-paced 2nd line Technical Support department working for an established and reputable Managed IT Service Provider. In this role you will be working within a team, on a shift rota providing 24/7 infrastructure support to a wide range of different customers (many of which are household names).

This is the perfect role for any engineer looking to expand their technical knowledge, as the successful candidate will receive extensive exposure to a number of cutting-edge technologies.

Our Client offers a challenging but good spirited working environment, and encourages all their engineers to tackle challenging issues through to resolution rather than hand issues off to specialist teams (although help and support is always at hand).

Technical Support Engineer Duties:

* Broadly aligned with ITIL Best practice, the core duties will be to carry out Incident/Event and Service Request Management, ensuring that their customers receive the best possible levels of care and attention

* On a rota basis complete Change management duties ensuring that any changes to customer environments are fully planned, and completed with minimal risk

* Assist with Root Cause Analysis helping to determine the underlying cause of any repeat incidents

Technical Support Engineer Specification:

* Previous experience working within a similar role

* A good understanding of Incident, Problem and Change Management from an operational perspective.

* Has the ability to listen effectively, to diagnose a client's problem and find an appropriate solution.

* Capable of being highly responsive with a strong sense of urgency and a commitment to follow through.

* Is client focused and is prepared to go the extra mile to resolve customer issues to their satisfaction without compromising the viability of the contract.

* Build and maintain effective and productive working relationships with colleagues, clients and third parties as required.

* Has in-depth knowledge and operational understanding of:

* Microsoft Server OS (Versions 2003 - 2012 R2)

* Microsoft Exchange (Versions 2010 - 2016)

* VMware Technologies (ESXI, VDI and vCenter)

* Microsoft SQL Server (Versions 2005 - 2014)

* Knowledge of the following technologies is beneficial but not essential:

* Symantec/Veritas Enterprise Vault

* Backup technologies (Actifio, TSM, Backup Exec)

* Cisco, Juniper and F5 Network Devices

* Raytheon/Forcepoint Websense

* Symantec Altiris

* Symantec Endpoint Protection (SEP)

Does this sound like you? If so and you want to work for a great company that believes in developing and progressing its employees then please submit your application

Please click the APPLY button to send your CV and Cover Letter for this role.

Candidates with experience of; IT Network Support Engineer, Technical Support Engineer, Technical Support Analyst, IT Support Engineer, Helpdesk Engineer, IT Helpdesk Engineer, IT Networks Engineer, IT Support Analyst, Customer Support Engineer, Support Technician, IT Graduate, Graduate, School Leaver, IT Helpdesk Support, 2nd Line Support, Helpdesk Support Technician, Helpdesk Analyst, IT Technician, IT Service Desk Technician, IT Services Manager, 2nd Line IT Support, Support Engineer, IT Desktop Support, IT Technician, Senior Technician, IT Manager, Windows XP/7/8, MS Office, Windows Server will also be considered for this role.