Application Support Analyst


Premium Job From LA International Computer Consultants Ltd

Recruiter

LA International Computer Consultants Ltd

Listed on

5th June 2017

Location

Glasgow

Salary/Rate

£225 - £270

Type

Contract

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

Application Support Analyst

Are you an Application Support Analyst with a strong track record in problem solving and multi-tasking in a fast paced environment? Would you like to be part of a dedicated support team working with some of our significant customers?

The successful individual will be responsible for:

- Application support for one or more customers' critical business systems (COTS and bespoke)

- Handling customer incidents, problems and requests within strict Service Levels

- Liaise with customers and other third parties to ensure incidents are resolved in the most efficient and cost-effective manner

- Answer questions from customers about the features and capabilities of the supported Applications

- Produce both customer-facing and internal documentation as required in line with company and client standards

- Participate and facilitate knowledge sharing between support, development and service delivery teams

- Communicate customer requirements to our development team

- Assist development teams in testing changes to supported applications

- Perform a set of predefined administration tasks for the customers within the supported applications

- Perform daily, weekly and monthly system checks and maintenance tasks to ensure the availability and integrity of supported applications

- Actively participate in Continual Service Improvement Activities in order to add value to the services provided to customers

The following skills and experience are required:

- Excellent communication skills with all levels of staff within the organisation and customer

- Excellent organisational skills and an eye for detail

- Experience of applying processes and procedures

- Ability to learn new technologies quickly

- Ability to multi-task in a fast paced, pressurised environment

- Oracle Database experience essential

- Problem analysis and solving

- Bespoke application support

- Demonstrates appropriate technical competence

- Experience of working within a quality environment

- Excellent planning and organisational skills

- Excellent communication skill with the ability to develop effective working relationships with both internal and external customers

- Experience of working within an IT support team

The following skills and experience are desirable:

- Development skills (Oracle PL/SQL, .NETs)

- Operating System Support (Windows, Unix)

- Database Support (Oracle)

- Infrastructure support

- ITIL v3 Foundation

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.

You are currently using an outdated browser.

Please consider using a modern browser such as one listed below: