Service Desk Delivery- 1st Line Support

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1st Line Helpdesk Analyst - Dundee - Initial 3 month contract - £110 per day

The Company

Spring Technology's client, a public sector body in Dundee, is currently recruiting for a 1st Line Support Analyst to join the team for an initial 3 month contract.

The Role: 1st Line Support Analyst

As an established 1st Line Helpdesk Analyst, you will be responsible for providing IT support to staff and customers across a variety of platforms.

Responsibilities include:

*Providing 1st line end user support on hardware and software issues to various staff and customer groups throughout the client's facilities

*Supporting 1st and 2nd line teams to resolve issues from the service desk

*Ensuring that incidents are resolved in line with agreed SLA's

*Maintaining an incident log of outstanding and completed queries

*Assisting infrastructure teams in a new network development and rollout project

Essential Experience:

*Previous experience in a 1st line support role or similar

*A hard work ethic and customer focused approach

* Demonstrable knowledge of IT systems and platforms including Active Directory, Microsoft Office, mobile platforms and VOIP systems

*Strong problem solving abilities and excellent communication skills

Desirable Experience:

*Networking knowledge or previous experience in infrastructure rollout projects

Benefits

*Potential extension available

*Close to public transport links

This job role is an immediate start do not hesitate to apply.

Any 1st Line Support Analysts that are interested in the role are encouraged to make an application with an up to date CV and details on desired daily rate. Successful candidates shall be subject to Disclosure Scotland checks.

Please note that the deadline for applications is on 8th of June, 2017 at 12pm. Any applications received after this time cannot be considered.

Spring Technology is acting as an Employment Business in relation to this vacancy.

Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.