Senior Server Support Analyst


Premium Job From Shropshire Council

Recruiter

Shropshire Council

Listed on

8th June 2017

Location

Shropshire

Salary/Rate

Upto £33531

Type

Contract

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

Shropshire Council is undergoing a large scale transformation programme aimed at ‘Creating a better future’, which puts improving the quality of life of all local people at the heart of everything we do.

Their satisfaction will drive our decision making and we are committed to changing for the better, by working together in new ways across the whole council and with our local partners.

As a member of ICT services, you will support the delivery of Corporate ICT projects in line with the Council’s vision, values and strategic objectives.

ICT Services are critical to ensuring day-to-day business productivity across the Council. ICT services enable an employee to perform and carry out their key job roles and responsibilities. ICT services covers a wide range of functions including our IT helpdesk, who provide comprehensive 1st and 2nd line support on a variety of different issues. The IT Service Desk are supported by our Service Technicians and AV Technicians who are well versed in ensuring continued business performance.

Our Infrastructure and Security team have a wealth of experience and knowledge in the field of Authentication and Directory services, including development, set up and provision of support in order to meet customer need.

IT services at Shropshire Council are complemented by the ICT integration team who carry out comprehensive systems analysis, systems design and systems support. Our telecoms team have years of experience in programming, maintenance and management of key telephone systems.

Our Schools ICT team support our schools and ensure they are able to use systems effectively in order to carry out their day-to-day tasks. Our Schools Technicians maintain our schools’ network and manage our WAN/LAN/WLAN infrastructure for schools.

2. Level & Purpose of Post

The post is located in the ICT services team and reports to the ICT Infrastructure and Security Manager. The post holder will work within the Infrastructure and Security team. This post is responsible for assisting with the design, implementation and on-going management and maintenance of the council's technical ICT infrastructure and associated services. The post holder will work closely with other IT Services staff to ensure that the council's server infrastructure, wide area data networks and wireless networks deliver best value and operate to optimum efficiency

It holds responsibility for managing and supporting staff within the ICT Server Support team and providing technical specialist knowledge and guidance to the authority as needed.

3. Key Responsibilities

The post holder will be:

- Responsible to the ICT Infrastructure and Security Manager who is in turn responsible for the post holder’s health and safety, training and development.

- Responsible for the health and safety, professional development, training and management of the members of the Server Support Team

- Expected to lead on a range of projects and build relations with both internal and external partners in order to achieve specified outcomes.

- Work closely with staff within the team and the rest of the department on the implementation of major ICT projects

- Expected to maintain a high degree of specialist knowledge in a wide range of ICT related technologies.

- Expected to maintain a high degree of specialist knowledge to be able to support, manage and advise the technical specialist roles within their team.

- Expected to lead on the management and development of the councils ICT Server infrastructure services.

- Deputise for the Infrastructure and Security Manager as required.

- Formally be involved with the councils Emergency planning and business recovery groups.

4. Main Duties

- Manage and develop staff within the Server Support team.

- Be responsible for the efficient operation of the Council’s Server infrastructure.

- Lead on the implementation of new projects and systems within their team

- Ensure the continued support and maintenance of all aspects of the Council's physical servers, Windows based servers, Virtualised Infrastructure, Citrix, SCCM and associated software and equipment.

- Ensure that all required windows platform based data is backed up in line with current policy and procedure.

- Performance management and monitoring of the Council's servers and associated software and equipment.

- Provide a first class 3rd line support service to customers liaising with the IT Service Desk as necessary using the automated help system for call logging and resolution of incidents.

- Assist implementing and maintaining appropriate and adequate Disaster Recovery plans and procedures.

- Keep up to date with current technological advances in hardware and software, carry out product research and evaluation, and maintain an awareness of technological advances in hardware and software in use within the authority and elsewhere.

- Provide technical support and advice to other bodies as required.

- Be aware of relevant Health and Safety regulations.

- Provide guidance on ICT matters to non-ICT service area officers. Provide non-technical interpretation on technical documents.

- Maintain a high degree of awareness of technological advances in hardware and software in use.

- Liaise with other staff in ICT Services on corporate ICT issues

- Demonstrate and apply an analytical and systematic approach to problem solving.

- Set deadlines and create project plans in regard to the jobholder’s own workload and that of the others.

- Liaise and work closely with the Infrastructure and Security Manager to secure effective forward planning, programming and co-ordination of operational activity.

- Be able to operate correctly with highly sensitive and confidential matters arising from the provision of ICT.

- Guide and assist internal stakeholders such as Audit or Information Governance around highly sensitive or confidential investigations or matters.

- Proactive engagement with tendering and procurement of ICT Solutions and Services.

- Assist managers within ICT Services to ensure that a seamless and cohesive technical infrastructure and support service is provided to the Council

- Maintain an awareness of legislation and standards relating to the work of the post, including: Freedom of Information Act, Data Protection Act, Payment Card Industry (PCI) standards.

- Keep up to date with developments and changes to PSN requirements and ensure that system(s) they hold responsibility for are compliant.

These duties are illustrative and not exhaustive. The post holder will be expected to become involved in a range of work to enable the service to respond effectively to the changing requirements of the Council and changes affecting the workforce.

To apply please click the APPLY button.

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