IT Helpdesk Support Agent


Premium Job From DoeTaylor

Recruiter

DoeTaylor

Listed on

5th October 2017

Location

N1

Salary/Rate

£23000 - £30000

Type

Permanent

This job has now expired please search on the home page to find live IT Jobs.

DoeTaylor is a dynamic and agile IT support company, providing support for a wide range of technologies from mobile phones to infrastructure for a variety of well known restaurants and businesses, predominantly located in central London.

Creative new ideas and fresh approach to IT solutions are helping drive this company forward to achieve its goals.

We keep IT simple. Push IT further. Get IT done.

"The Company"

Our team are not boxed in by the usual IT company framework when working for doetaylor.

We all assist and tackle issues outside our comfort zone to learn and build our knowledge whilst still providing top quality customer service and support to our team.

We are team players 100% of the time.

"The Role"

Providing 1st and 2nd line end user support.

Delivering excellent service using strong technical and diagnostic skills.

Experience of Microsoft and Mac products and supporting end users.

Working with, configuring and troubleshooting a variety of hardware products, routers, switches, Wi-Fi networks and VoiP phone systems.

Email service support and management.

"The Person"

Previous use of a Ticket Management System - we use Zendesk.

A thirst to learn and achieve - we encourage and fund work related training.

Able to self motivate and to work independently as well as part of a team.

Integrity and discipline.

Working under pressure & resourcefulness.

Not scared of a challenge and excited by technology.

Ability in speaking to and taking direction from a variety of stakeholders including senior figures.

Ability to laugh at oneself!

"What doetaylor does"

Communicating with customers at all levels using different mediums to resolve a wide range of issues spanning many different technologies by explaining and breaking down technology in layman’s terms when necessary.

Installing, supporting and maintaining software, hardware and applications both remotely and on site.

Creating and updating documentation and reports for our clients on procedures and policies for their devices and networks and advising on best work practices.

Working and liaising with third party vendors and their support teams.

Providing network and device security solutions and threat resolution.

Effectively raising, logging and investigating support tickets through to resolution with Zendesk, our ticketing system.

Real-time monitoring of network connections, AV threats, device health and IT infrastructure, enabling pro-active fault resolution to ensure maximum uptime to our clients.

Onsite installation of IT infrastructure, copper and fibre cabling/termination and hardware/software configuration to client specification.

We are involved in IT support take-over, new build installs and ongoing maintenance.

"Some of the technologies we work with and support"

Google (it's what the company runs on!)

Office 365

Windows & Apple desktops/laptops/servers

TrendMicro antivirus

Meraki - firewalls, routers and AP’s

Gamma Horizon

3CX

Zendesk

"Further Information"

Our offices are based in Islington, North London. This office is a hub for our team to drop in and work from rather than a formal office environment and home working for this role is an option.

The role is full-time permanent and will start based on standard office hours, although weekend working on a rota basis in the future will be required.

Upon completion of probation period, we offer private healthcare and Stakeholder Pension.

Salary: Dependent on experience

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