Customer Support Engineer (CCNP, CCIP, CCIE)

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Customer Support Engineer (CCNP, CCIP, CCIE) - Reading - Initial 3 months

Customer Support Engineer (CCNP, CCIP, CCIE) required to join a multinational technology company on an initial 3 month contract based in Reading.

Experience

Suitable candidates must have:

* Strong implementation/deployment and migration experience.

* Strong experience of managing medium to large or multiple small customer facing projects

* Strong experience of manage ongoing optimization service to deployed customer rework

* Experience of participating in the preparation of proposals and agreements

* Hands-on experience of creating a project schedule and plan with financial, resource, and material requirements

Responsibilities

* Provide Network-level problem resolution, including troubleshooting on the entire network for complex and critical issues.

* Provide problem root-cause analysis at the network infrastructure and application level and produce detailed technical reports that include root cause, next steps, and recommendations for corrective and preventive actions.

* Provide Software Referrals to address critical problems identified across customers install base.

* Shorten the time to resolution during complex and critical situations by using knowledge of the customer network and their operations.

* As part of a team of 7, provide 24x7 mission critical support to external customers.

Key Skills

* VMWare ESXi and vCenter

* Cisco Unified Border Element (SP Edition) (CUBE-SP)

* Cisco Adaptive Security Appliance (ASA)

* Cisco Nexus Products, including 5000, 7000, 1000V series

* Alternatives include any cloud/SaaS/Service Provider application account provisioning application, such as Vision OSS (VOSS), Ensim Unify, Microsoft Provisioning System (MPS), etc.

* Cisco Prime Collaboration Assurance

* Alternatives include any cloud/SaaS/Service Provider application for shared tenancy metering and monitoring.

* Microsoft Integrations

* Cisco Unified Communications Manager (CUCM)

* Cisco Unity Connection (CUC)

* Cisco Unified IM & Presence (CUIM&P)

* Cisco Unified Computing System (UCS)

* Cisco Unified Communications Domain Manager (CUCDM)

Educational Background Recommended

* 4+ years experience in network engineering or a telecommunications support environment.

* CCNP, CCIP, CCIE or equivalent networking qualification is highly desirable.

* Excellent troubleshooting skills