Architect

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Proteus Europe is searching for a Unified Communication Specialist/Architect for a 6 month based in Germany. Location optional from Munich, Nuremburg, OR Bochum.

Our Client :-

Our client designs and engineers connected products and solutions for automakers, consumers, and enterprises worldwide, including connected car systems, audio and visual products, enterprise automation solutions; and connected services. Audiophiles from every generation call on our client to deliver the best in sound in the studio and on the stage, at home and on the go.

There portfolio of legendary audio brands includes AKG®, Harman Kardon®, Infinity®, JBL®, Lexicon®, Mark Levinson®and Revel®. More than 30 million vehicles on the road today enjoy an enhanced driving experience, thanks to their audio and infotainment.

They extend the same spirit of innovation to the world’s leading performance and sporting venues, providing everyone with the best seats in the house.

Your New role :-

Overall responsibility for the design, architecture, maintenance, management, and monitoring of HARMANs Cisco Unified Communications technologies.

Accountable for Unified Communications service quality and adhering to service level agreements. Works closely with the IT Operations and Infrastructure team, along with external service providers, to provide world class

Unified Communications services to HARMANs globally-distributed workforce.

Supervisory Responsibilities: Responsible for governance and oversight of Unified Communications external service providers.

Job Responsibilities:

- Responsible for IT infrastructure architecture, strategy and design for Unified Communications and VoIP

- Works closely under the guidance of the Sr. Manager, Global Data Centers and Unified Communications, to develop, plan and justify key initiatives required to support the organization across all Harman locations worldwide.

- Supports key services including all VoIP, Conferencing (audio, web, video), Instant Messaging and Presence, Voicemail and Call Center systems. - Responsible for developing best in class Unified Communications and VoIP systems. Participates in the design, maintenance, management and capacity planning for data center operations.

- Develop and maintain a strategy for Unified Communications system stability, scalability and continuous service improvement.

- Maintain detailed systems documentation and prepare/update management, maintenance and monitoring procedures.

- Weekly, monthly and yearly reporting of all Key Performance Indicators and Metrics related to HARMANs Unified Communications system.

- Monitor and track all IT support escalations related to Unified Communications, to ensure IT support teams and service providers meet or exceed Service Level Agreements.

Stakeholder and Relationship Management

- Schedule and manage Unified Communications system stakeholder service review meetings

- Escalate strategic issues and requests through IT and business leadership

- Engage finance and other partnering functions, providing information to make informed decisions with business leads

- Demonstrate credibility at a leadership level to drive continued confidence in technology services to the business

Your Skills and experience :-

Essential Skills :-

- Ability to work in a fast-paced environment under high stress, while multi-tasking, with consistency and accuracy

- Ability to collaborate effectively with a diverse, globally disparate team

- Ability to effectively communicate in English, including reading, writing and speaking

- Ability to effectively prioritize and execute tasks in a high-pressure, time-sensitive environment

- Experience with wide variety of technology hardware, software and troubleshooting

- Solid quantitative skills and strong data analysis skills

- Strong emphasis on quality and keen attention to detail required

- Results-Driven: Having a proactive, goal oriented approach to decision making. Capable of handling multiple projects / initiatives simultaneously and executing to completion. Proven experience in translating strategies into actionable plans

- Team Player: Having respect for colleagues. Proven team player with excellent communication and interpersonal skills who can effectively work with all levels of a global matrixed organization

- Change Orientation: Able to quickly adapt to changing demands and conditions. Act as a Change Management expert and enabler on various projects and programs across the business

- Customer Focus: Providing exceptional service and quality to external and internal customers. Understanding and experience working in organizations that have centralized and de-centralized structures, to accommodate changing business requirements

- Self-Awareness: Accepting responsibility for personal development and actions. Has clear objectives and strives to exceed them. Takes ownership for personal career and skill development

Desirable Skills :-

- Total IT experience should be at least 8 years

- Hands on experience with Cisco Unified Communications and VoIP including Call Manager, Unity, Meeting Place, Presence, Jabber, UCCX Call Center, Video Conferencing within a large (>10,000 users) environment. Experience with managing large Cisco networks.

- VoIP and Network design and management experience.

- Wintel Server design and management experience.

- IT Project Management experience along with supervisory experience preferably in a multi-site environment. Experience should include vendor negotiation / management and project budget management responsibilities

- ITIL v3 or 2011 Foundations Certification

- Experience with Server virtualization (VMware vSphere or equivalent)

- Worked for a multinational corporation with outsourced IT support model

Proteus Europe operates in partnership with our candidates by building strong and lasting

relationships at all levels.

If you apply for this role, we will:

- Contact you within one week to discuss your current situation and suitability for this role.

- Keep searching for other suitable positions should this role not be right for you.

- Keep you informed at every stage of the recruitment process.

- Actively follow up with our client on your behalf to gain useful feedback throughout the

process.

If you are looking for a new role, but this role isn’t quite right for you, please contact us in

confidence for a discussion about how we can help you.