1st Line Field Engineer/IT Support Engineer/1st Line Technician

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Job Title: 1st Line Engineer

Location: Sittingbourne, Kent

Salary: up to £22,000 per annum

Job Type: Full Time, Permanent

What motivates you?

Do you have a great relationship with your manager? Our Client's staff survey revealed that 97% of their staff do. Every single member of staff enjoys working there, and would recommend them as an employer to a friend. They think everybody deserves to feel this way about their job.

Their engineers get a kick out of getting a user back to work, and hate to see a them struggling. Their team believes that technology is an asset to business, and strive to keep clients systems running smoothly so they never forget that fact. Their team is the reason they can continue to grow their business and continue to offer a better service to their clients.

So they pay for their engineer's travel costs to London and provide a credit card so they can focus on what matters to them every day. They also ensure staff feel looked after with a 3% matched pension scheme, critical illness insurance, life insurance, private medical insurance, and counselling services.

The Basics

As a first line engineer at the Company you can earn up to £22,000. You'll spend your time in their Sittingbourne HQ with occasional visits to local and London based clients.

You'll be working on a rotating shift rota between 7am and 8pm for 40 hours a week - and if they send you to client site all travel costs will go straight onto the company credit card.

They operate follow the sun support with four engineers based in New York or Hong Kong, but there is an on-call rota for the evenings and weekends - averaging roughly 10 calls a week. They'll provide you with a laptop and mobile for this.

The role focuses on providing remote support to users over email and the phone, and you'll be responsible for all desktop fixes. You'll gain valuable exposure to networking and server administration. They tend to find individuals with around 2 years' experience on a helpdesk suit the role best, but it's just as important to have a confident, cool composure and a desire to progress.

Please click the APPLY button to send your CV and Cover Letter for this role.

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