IT Support Service Desk Analyst / 1st Line Technical Support

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Job Title: IT Support Service Desk Analyst

Location: Cambridge

Salary: £20,000 - £30,000 (DoE)

Job Type: Full Time, Permanent

Job Role:

Our Client is looking for an IT Support Service Desk Analyst to join their Service Desk team to provide their clients with first line technical support. From setting up user accounts, to building laptops and workstations as well as working with their account management team to advise on the best solutions for the clients IT infrastructure.

Based in their Cambridge office, not only will you be speaking with their clients on a daily basis as their first line support, you'll be working to fix issues on client equipment remotely and working with their account management team to ensure their IT service is delivered clearly and to the highest standard.

This is a fantastic opportunity for a talented individual to kick-start their career by taking what you know already and developing it quickly and putting into practice that knowledge on a daily basis.

Skills and Experience

* Experience in a service or help desk environment and ticketing systems (Ideally NetHelpdesk or similar)

* Able to provide support to users on both PC and Mac (Linux is desirable), Office 365, Outlook, Active Directory and Exchange.

* Knowledge of virtualisation technologies (ideally VMWare).

* Previous experience of using back up and restoration tools as well as disaster recovery techniques.

* A self-starter who enjoys finding elegant solutions to complex issues.

* A natural problem solver with a strong attention to detail.

* Comfortable with researching a solution using your own initiative.

* Have the ability to manage and prioritise multiple conflicting priorities requiring collaboration with multiple teams across the company.

* Excellent written and verbal communication and customer service skills.

* A passion to knowledge and learning in the IT industry; keeping up to date with the latest trends and solutions.

Why choose our Client?

They know that people matter; people make a difference; not just to their company, but also to their clients; so they only bring on board the very best people to join the Family.

The Company has been working with their clients to make sure that their IT needs never get in the way of their goals since their creation in 2001. Their two founders; Andrew and Daniel have created a company with staff that work together, learn from each other and support each other through all levels of the company. At the Company they encourage autonomy, self-development and give you a friendly and supportive environment to work in to allow you to provide the very best levels of support, advice and partnership with their clients.

Benefits

Salary: £20,000-£23,000 (DoE)

Benefits: Accelerate your skill set rapidly, get rewarded each time you gain a new qualification with their exam pass scheme, work with new and exciting technologies, a great working environment that's supportive and knowledgeable, annual salary reviews, contributory pension, private healthcare, share in the company's success with their annual bonus, life assurance & travel expenses. 25 days holiday per year, plus bank and public holidays.

Please click the APPLY button to send your CV & Cover Letter for this role.

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