3rd Line Technical Support Engineer
Recruiter
Enterprise Recruitment
Listed on
28th June 2017
Location
Bracknell
Salary/Rate
£26000 - £30000
Type
Permanent
Start Date
ASAP
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3rd Line Technical Support Engineer required to support Microsoft based systems within a research and development company in the midst of a major growth period. This Technical Support Engineer role requires an expert in Microsoft Servers, SQL Server and TCP/IP networks.Role:
The Technical Support Engineer will be providing product support for this company’s major global clients from Europe and the US, dealing with problems such as:
Troubleshooting Microsoft systems, TCP/IP network problems and diagnosing and solving hardware/software faults;
Providing support, including procedural documentation and relevant reports so that they can be published as solutions for a customer portal;
Supporting the release of new applications;
Testing and evaluating new company products from a support perspective;
Installing and configuring all company products, including hardware and software applications; and
Guiding staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
3rd Line Technical Support Engineer Requirements:
Industry experience of supporting new applications/products release for external clients.
Solid knowledge of TCP/IP networking technologies, protocols and design principles.
Confident in SQL server.
Detailed knowledge of Windows OS environments.
Friendly telephone manner.
Desirables:
If you speak German or another European language this would be a plus, but not essential as all support is based in English.
VMWare Company profile:
Pioneering research and development company with 20% year on year growth for 3 successive years and major worldwide long term contracts attained. . They have created a niche product around patented display and low power communications technology which will soon touch all of our lives. The company’s exploding sales make this an exciting time to join (their sales team has increased by 9 this year) and the R&D team will near on double. Package:
In return you can expect a base salary of up to £30k with shift ‘on call’ allowances on top, which can be a substantial boost to your package. On top of this you will receive a generous pension, private medical and holiday package, and numerous day-to-day perks.
Windows / SQL Server / TCP/IP / Troubleshooting / Networking / Client-Facing
