2nd Line Support Engineer
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2nd Line Support Engineer
We have a new and exciting opportunity for a 2nd Line Support Engineer to join our dynamic and friendly team based in Hemel Hempstead during an exciting time of our organisation's development. As the successful 2nd Line Support Engineer you will be responsible for all head office IT support, procurement and administration.
The 2nd Line Support Engineer will manage our service desk, overseeing all requests to ensure their triage and prioritisation, and then tracking through to final resolution. The 2nd Line Support Engineer will have hands-on technical support to head-office staff is also a major part of the role, working closely with an external service provider on some occasions.
As the successful 2nd Line Support Engineer you will be key in providing infrastructure and office solutions and will be required to build and configure project equipment and troubleshoot any problems that may arise. You will work on a variation of hardware and software projects, so experience to both areas of IT would be preferable.
Key skills needed for the 2nd Line Support Engineer:
* Proven background within second line helpdesk support with technical fault finding experience
* Hardware and software experience / knowledge
* Technical build and problem solving skills
* A passion for technology, with a keenness to learn new skills and progress your career
* Experienced in Helpdesk / Desktop support
* Some understanding of ITIL
This is a great opportunity for an intelligent and ambitious 2nd line Support Engineer to join a hugely successful company that always works with the latest, cutting-edge technology. It is an exciting time of growth and this role offers fantastic career progression and training opportunities for the right person.
2nd Line Support Engineer
Salary: £20,000 - £25,000 + benefits and excellent career opportunities!
Location: Hemel Hempstead
Start Date: ASAP
Please apply immediately for consideration!
Understanding Recruitment is acting as an agency on behalf of this vacancy.
