IT Support Analyst

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IT Support Analyst

Position Overview:

The IT Support Analyst will be responsible for the support of the Financial Advisory and Asset Management businesses in London, Ireland and the Middle East. The IT Support Analyst will liaise directly with service providers and Market Data users and will be accountable for disaster recovery across offices, providing IT and AV support to both end users and high profile clients and the deployment of a range of hardware and software, including mobile technologies.

The company is an international asset management and financial advisory business providing a range of investment management services and global investment solutions. They are looking for a proactive, experienced support analyst with a positive attitude to join their team of roughly 100 employees in London and, of course their larger global team.

Responsibilities as IT Support Analyst:

* Key contact for liaison with clients and system users

* Contract negotiation, invoicing, disaster recovery

* Security administration on Third Party web applications

* Providing support to Latent Zero and Charles River trading systems

* The installation and administration of both hardware and software (including mobile technologies and Windows servers)

* Record and hardware maintenance

* Ad hoc travel possible (international)

* Required Skills for IT Support Analyst:

* Minimum 5 years' IT support experience, ideally in asset management

* Experience in Market Data, Apple iOS and Microsoft Office

* Trading Compliance Applications

* Understanding of data protection and business continuity planning

* Excellent communication, problem solving and root cause analysis skills

* Desirable Skills for IT Support Analyst:

* Bloomberg and Factset experience

* Cisco communication manager

* PC Deployment process / SCCM

* Windows Server Technologies; specifically MCP

Location: London (West End), United Kingdom

Salary: £40,000 - £50,000

Key words: IT Support Analyst, IT, Support, Support Analyst, IT Support, Asset Management, Asset Management Support, Market Data, Office 2010, Office 2016, iOS

Sthree UK is acting as an Employment Agency in relation to this vacancy.