Technical Consultant - Managed Services - Manchester

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This specialist in ERP Solutions and Managed IT Services company based in Wlimslow, Cheshire is looking to recruit a Managed Services Technical Consultant to provide consultancy level expertise for the design and implementation of new and upgraded customer environments. The role will require a high level of technical proficiency and will be involved in all elements of solution definition, design and implementation for internal and external customers in a busy and growing managed services environment. As well as providing technical expertise and escalation support for their technical support teams where required.

The candidate will have a firm background in Microsoft technologies, virtualisation, storage and networking projects where they have experience of working as a solutions architect for design and implementation. The candidate will also have experience working alongside a technical Service Desk, assisting the resolution of internal and customer faults and queries and providing documented root cause analysis.

Principal Responsibilities

- Provide technical consultancy to multiple managed services customers

- Provide hardware recommendation and solution architecture based on customer requirements

- Preparation and compilation of technical documentation and estimates to support pre-sales

- Preparation and compilation of technical documentation for infrastructure support

- Build, configuration and deployment of internal and customer solutions

- Proactive support for multiple customer and internal hosted environments providing technical expertise and escalation support for their technical support teams where required

- Ability to present solutions to both technical and non-technical audiences.

- Engage with internal 1st/2nd/3rd Line analysts to assist with customer fault/problem resolution and transfer knowledge verbally and via documented knowledge base articles

- To comply with documented ISO procedures at all times

- Following a familiarisation period within the organisation to become an active member of the out of hours support team.

Required Technical Knowledge

Essential Real World Experience of:

- Microsoft Windows Server 2008 to 2016

- Microsoft Exchange 2010/2013/2016

- Microsoft Lync Server 2010 and higher

- vSphere 5.5 and 6

- Citrix XenApp & Microsoft RDS

- Powershell

- Microsoft AD, DHCP, DNS, DFS, Profiles, Group Policy

- Hypervisor technology specifically VMWare & Hyper-V