DV Service Desk Support Technician

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DV Service Desk Support Technician - 3-6 Months - London

My client is looking for 5 DV Cleared Service Desk Support Technicians for a 3-6 month contract based in London covering a 24 hour shift pattern. The role will be based full time on site and offers a competitive daily rate.

Role Description:

* Working within a culture of continuous improvement in line with ITIL standards

* Creating and updating processes and work instructions accordingly

* Recording incidents as 1st Line Support and where possible completing first time fixes

* Resolving incidents through 2nd/3rd Line Support using remote tools

* Liaising with other departments and resolver groups for problem resolution

* Supporting "Legacy" teams

* Maintaining and supporting the system itself to ensure availability to users

* Testing and installing approved change

Required Experience:

* Experienced ITIL Service Desk Support Technician

* Self-starter with strong interpersonal and customer liaison skills

* Strong written communication skills

* Ability to work in close co-operation with customers and staff

* Team player and flexible to changing business requirements

* Strong Windows Server 2008 administration support experience

* Experience of supporting Active Directory/ GPO's/ Security Clamps

* Experience in the following products/ technologies:

* VMware

* MS Office Suite and MS Exchange

* EMC Documentation

* Arcsight ESM

* Anti-virus suites, backup and SAN technologies

* Trust PKI and Certificate Management

* MS Forefront Identity Manager

* Strong Windows UAD build and configuration experience, including thin clients

* Experience of working with secure systems to Government Security Standards

* Experience of working in a "clamped" environment

* Adhering to Clients standards and procedures where appropriate

Nice to have:

* ITIL Accreditation

* Sub-System testing the Windows Server and UAD packaged solutions

* Creating the necessary documentation to support operations

* Investigating and resolving defects in previously created packages

* Investigating and resolving defects in current package

If you feel you're a good fit or want to know a bit more about the role please submit your CV online or get in touch directly