Technical Support Consultant

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Technical Support Consultant

Client Services & Development - IT

Software Company - City of London

A leading independent Software Company based in the City of London are looking for a Technical Support Consultant with working knowledge of Software Systems and Applications. You will be joining the small and creative Client Services Team in what is a fast-pace Technology driven organisation.

As the Technical Support Consultant, you will be providing 2nd and 3rd line support to the Client's wed-based trading systems. You will be liaising with stakeholders at all levels, based in locations globally. You will build relationships to support the global financial customers.

Responsibilities;

The Technical Support Consultant will be responsible for all the Technology problem solving associated with the Clients Web-Based Trading Systems. You will have to review the product code and work alongside the developers to ensure that all problems requiring a software fix are resolved.

You will be managing issues efficiently and effectively, using your technical expertise to provide solutions to both a technical and non-technical audience.

You will be expected to maintain and develop lasting relationships, committing to your clients requirements. You will be providing them with a forward-thinking and continuously improving service, using your technical ability.

Requirements;

The Technical Support Consultant will require a resilient, self-starter who is confident and engaging to support demanding clients.

To successfully fill the demands of this role, you will need to have the following skills and experience:

Experience of providing technical support for software systems/applications.

At least one programming languages including Java and/or .NET experience

Educated to Degree level (2:1 or above) - Ideally Computer Science/ Software Engineering etc.

Experience of dealing with stakeholders at all levels

Excellent communication skills

Practical experience of Linux, Tomcat, Weblogic, Sybase (Desirable)

This team is a supportive and dynamic team and you will be given many opportunities to progress your career in many different ways.

You will be working with one of the most recognisable Software houses in the world with fantastic business exposure, a competitive salary + benefits + bonus and a lot of headroom to grow both professionally and technically.

If the above is enough to tempt you and you would like to receive some further information and a full job spec, please send across your latest CV via the link attached.

Sthree UK is acting as an Employment Agency in relation to this vacancy.