Big Data 3rd Line Support Lead

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Role: Big Data 3rd Line Support Lead

Location: London

Duration: 24 months

Big Data 3rd Line Support Lead

New transformation program for a UK customer, focusing on Big Data and advanced visualisation capabilities.

We are seeking a talented and passionate Big Data 3rd Line Support Lead with experience lead a team of 3rd line support team with Big Data technology expertise.

We are looking for the lead to have expertise in Java, Scala, Kafka, Samsa, HBase, HDFS (preferably Hortonworks Distribution) and Python with a focus on distributed, highly scalable and high performance computing.

Responsibilities:

* Manage team between up to 5 people

* Incident resolution and supporting production system deployments while ensuring SLAs are met.

* Past experience working in DevOps model

* Deliver on Time to Resolve and Time to detect reduction efforts.

* Identify and contribute to long-term solutions and preventative techniques.

* Increasing Self-Healing through closed loop automation.

* Collaborating with other tech leads and support teams to ensure integrated end-to-end availability, reliability, and performance.

* Support and deliver within Continuous Integration/Continuous Delivery pipelines

* Equipping systems with automated monitoring and alerting.

* Support the team and contribute to designing, writing and delivering technical and process automation's to improve the availability, scalability, latency, and efficiency

Essential skills and experience:

Past experience of managing 3rd line support for a Big Data application;

* At least 1 year working in 1 or more of the following:

* AWS cloud services configuration & administration

* Chef, Ansible, Puppet or UDeploy

* Jenkins, Codeship, or Travis

* Restful web/API services support and deployment

* Linux, UNIX, AIX, or Openstack administration

* Apache Webserver, Tomcat, or Weblogic

* Python, Ruby, Go, Javascript development experience

* Mongo, Hadoop, Casandra administration

* Developing on monitoring systems: Splunk, BlueStripe, or Zabbix or similar