2nd Line Network Support

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Our client are currently looking for an experienced 2nd line Network Support to work on an initial 3 month contract at their site in Barlborough.

Applicants must have the following skills:

Minimum Experience and Skills

*At least 2 years' experience, working with network and security products in a technical capacity.

*Professional interaction at all levels (i.e. customer-facing, inter-departmental, third parties).

*Technical knowledge and exposure to at least one of - routing and switching, security, and/or wireless technologies

*Self-motivated and keen to develop on a technical development path

Desirable Experience and Skills

*Cisco certified to Associate level (CCNA) or other vendor equivalent qualifications

*Effective time management skills & ability to prioritise workload

The successful candidate will be responsible for the following tasks:

*Utilising experience and evolving technical ability to bring about resolution of technical incidents, service requests, changes or problems from customers relating to the "network and security" portfolio

*To deal with customer requests in line with Service definitions and SLA's

*To escalate incidents and requests to 3rd line resolvers or vendors in a timely fashion.

*Performing as an integral member of the T2 Networks team providing 24x7x365 service to our customers

*Management of information relating to customer incidents or service requests, and the effective communication of progress of such events, to customers, colleagues and 3rd parties.

*Managing incidents and service requests for SPOC services, providing technical input and management of 3rd party.

*Adherence to company processes and procedures

*Undertake personal training and development in line with departmental needs and in line with Personal Development Plan agreed with Line Manager

*To work effectively and productively with all internal business units and 3rd parties to bring about timely resolution of technical issues

*Ability to lead by example and share knowledge to non-senior members of the team

*Ability to become a LTSE for customers when required.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.