IT Support Engineer

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IT Support Engineer

6 - 12 months contract - London - DV Clearance

*** EXCELLENT OPPORTUNITY TO BE SPONSORED FOR DV CLEARANCE ***

*** Please note that this position will require successful candidates to hold DV Clearance or be eligible to undertake DV Clearance prior to going onsite and working with the client organisation.

Candidates must meet a very strict eligibility criteria to be considered for security vetting therefore we highly recommend that you research this level of clearance and eligibility criteria before applying to avoid any disappointment ***

Role Profile

We are currently recruiting for a highly skilled IT Support Engineer to join a talented IT support team to work on desktop implementation and hardware support, mainly on Windows 7 and also provide 1st lines fixes on a wide range of corporate IT areas.

Working as part of a busy team, you will also support moves, adds and changes as well as new infrastructure installations on a diverse range of systems including desktop PC's and peripherals, laptops, infrastructure, video-conferencing and portable devices.

You will also be utilised on BAU IT work for other business areas, where the work cannot be carried out during the normal working day.

Due to the needs of the business, you may on some occasions be required to work overtime and/or weekends (however this is usually quite rare or is kept to a minimum).

Standard shift-hours apply on a rotational basis (8.00am to 4.00pm and 10.00am to 6.00pm).

This is a varied and demanding role where the majority of work is time critical, and without the support of IT Support Engineers, projects would not have the ability to be completed on time.

Key responsibilities will include:

* Customer liaison. Post-holders must have excellent customer facing skills.

* Installation, moves, adds and changes including building refurbishments, site moves, etc. covering desktops, peripherals, laptops, video-conferencing endpoints and infrastructure cabling.

* Patching of fibres and copper network cables from network switches to desktop devices to a schedule provided by the planning team.

* Ensure configuration management is maintained and department best practises are adhered to.

* Provide regular and reliable updates to the team leader on task progression and closure.

* Collaborative working with other teams where required.

* Field support where additional resources are required by the Regional Support Team, including the provision of telephone and in-person support to users.

Candidate Profile

We are looking for an intelligent and enthusiastic individual who can hit the ground running and have the following essential skills and knowledge:

* Strong hands-on experience of working in an IT Support environment.

* Excellent customer facing and interpersonal skills.

* Self-motivated and able to act on their own initiative, knowing when it is appropriate to seek guidance.

* Ability to work under pressure and to tight deadlines.

* Good understanding of current IT hardware technologies and software.

* Great problem solving using a range of sources and methods; suggesting innovative and creative solutions.

* Experience of incident and change management software would be desirable.

* Full, manual UK driving licence.

If you meet the above, we will offer you an exciting opportunity to work in a close-knit team environment where you will gain experience and skills with a number of cutting edge technologies.

INTERESTED??? Do you have the talent, skillset and experience that we need???

Then please apply with your most recent copy of your CV, ensuring all dates of current and past work history is correct and up-to-date.

Capita is committed to recruiting a workforce that reflects the diverse communities that our clients serve. We are committed to a policy of equal opportunities and welcome applications from all suitably qualified people, regardless of your gender, age, disability, marital status, race, ethnic origin, sexual orientation or religion.

Capita TRACS is a trading name of Capita Resourcing Ltd. Services offered is those of an Employment Agency and Employment Business. Applicants will be required to register with us.