Service Delivery Manager - Oracle - E-Business - London
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Our client a global consultancy is looking for an Oracle Service Delivery Manager to start on a contract basis on site in London for one of their FMCG clients. The successful candidate will play a vital role in building strong relationships and acting as the bridge between the business and IT to deliver high levels of service management
The key responsibility of the Oracle Service Delivery Manager is governance across all areas of Oracle & Oracle E-Business including service management and incident management, continual service improvement and customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery.
The Oracle Service Delivery Manager acts as a customer advocate on behalf of the entire IT function, ensuring that customer needs and expectations are understood and properly translated to operational parameters.
This role is also expected to have a level of knowledge and Oracle E-Business experience to act as trusted advisor in recommending improvements to operational activities that will enhance service robustness and reliability. The role will suit a proven Service Delivery Manager who has excellent communications skills and experience of managing support teams, acting as the escalation point of the team
Knowledge & Experience required:
Oracle E-Business experience
Record of achieving outstanding productivity and quality in Oracle projects and for delivery to budget and timescale.
Broad commercial knowledge, typically gained in blue chip UK enterprises
Exposure to a wide range of commercial activities with input to strategic business issues at a senior level.
Competent in the role of Leader/Coach with proven skills in building capability in team members
Recognised as a manager who can readily adapt to and implement change in processes, procedures and organisational structure.
Demonstrable experience in working across multiple teams to delivery unrivalled service
Fully conversant with managing services within an ITIL service delivery framework
Experience of managing customer services to SLAs & OLAs
Proven Project Management experience and knowledge of PRINCE2
Confident in the use of Service Management reporting tools for all assigned accounts
Exceptional planning and organisation skills.
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation.