Northern Engineering and Projects Manager

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Northern Engineering and Projects Manager

Telecoms/IT Field Service Management & Project Management Leader required

Yorkshire based (home based)

Salary circa £38,000 (neg. depending on experience) + fully funded company car + benefits

Our client is a UK communications development and manufacturing company serving the critical communications market around the world. The company is a market leader, well established and growing.

There is now a requirement for a Northern Engineering & Projects Manager to join the team. This is a home based position covering Northern England, Scotland and Ireland. The successful candidate will have a proven track record of Project Management and managing Field Engineers (currently 8 in the team). You will have a strong technical background in Telecoms / IT / Electronics (e.g. PABX's, Wi-Fi, Networking, Radio Frequency Communications, DECT) and experience of scheduling and managing resources effectively. This key mixed and varied position reports into the Technical Director and is an excellent opportunity to join a stable and successful company.

Key Functions:

1. To monitor and be responsible for the performance of the Northern Regional Engineers, for the rectification of faults allocated by the Customer Service Centre and to be the escalation technical point of contact for field issues.

2. To be responsible for the leadership, motivation and morale of the field engineers and assist them with major projects, whilst reviewing the quality and timely delivery of customer support.

3. To assist with the improvement of service delivery by identifying trends in system failures, areas to improve service stock holdings, identify training requirements or installation methods or working practices.

4. To be the technical point of contact for customers within the region to discuss technical issues, ensuring that any issues are highlighted and discussed with the appropriate Account Manager if necessary.

5.To assist sales staff in all technical aspects relating to the sale and installation of equipment in respect of costs, coverage, suitability, system configuration, specification, validation and support within the region.

6. To be responsible for the provision of a Project Installation Plan, Risk and Method Statement and Statement of Works to identify:

Ideal applicants will be Yorkshire based, hold technical qualifications in Electronics/Telecoms/IT and be experienced in managing and motivating a team of Field Service Engineers. You must also be experienced in managing project installations and ensuring customer satisfaction throughout the installation/support process.

In return our client offers a starting salary of c£38K (neg. depending on experience) + fully expensed Company Car.