Infrastructure Specialist - London
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Infrastructure Specialist - Networks and Communications
London
Responsibilities:
* To provide 3rd Level support for Unified Communications and Network services
* To proactively manage Unified Communications, Data and IT Security services ensuring availability, security, reliability and maintainability
* To identify and drive projects to improve the quality and resilience of the Network, Unified Communications and security services.
Main duties:
Unified Communications
* Proactively monitor the UC Environment and identify operational issues as early as possible.
* Resolve UC problems as identified through monitoring or escalated by the ServiceDesk / other IT staff in accordance with agreed procedures, standards and Service Levels and in a way to minimise Business disruption.
* Ensure that all UC software is maintained at levels to best protect the IT Operational service.
* Implement and maintain effective measurement and reporting on the UC services
* Plan and execute preventative maintenance activities to improve operational resilience
* Undertake analysis of service trends and recommend service improvement initiatives / changes.
* Be responsible for UC security vulnerabilities and remediation.
* Provide support to outsource providers in establishing a high level of service to the group.
* Prepare and maintain technical documentation as required to help the overall Infrastructure team
Security
* Undertake Security management activities as assigned by the Security & Networks Operations Manager/Group IT Operations Manager
* Proactively respond and support the Security & Network Operations Team in dealing with threats or incident response
Network
* Support day to day network services, monitoring and dealing with operational issues.
* Undertake network management activities as assigned by the Security & Networks Operations Manager/Group IT Operations Manager.
* Assist with preventative network maintenance activities to improve operational performance and resilience.
* Network, UC and Security infrastructure projects
* Plan, manage and undertake projects to deliver new Network, UC and Security infrastructure services such as to meet agreed objectives. Such projects will be under the direction of the Security & Networks Operations Manager (as agreed with the Group IT Operations Manager).
* Manage all assigned projects in accordance with agreed policies and procedures.
Education/experience:
* 3 years of demonstrated Network, UC and Security experience. CCNA preferred.
* Strong experience in the following technologies: Cisco CUCM, Cisco Jabber, SIP, ISDN, Cisco Unity, CMS (Acano), Arc, WebEx cloud.
* Strong experience of Expressway (VCS), TMS, TCS, MCUs, ISDN Gateways, Conductor and integrations with Cisco UC environments.
* Experience in the following technologies beneficial: Cisco Switching/Routing, MPLS, IP, OSFP, QOS, Cisco ACE/GSS, DNS, Bluecoat, Check Point FW/IPS, Cisco ASA, Solarwinds Monitoring, Meraki.
* Strong Support and monitoring background
* Good understanding of technology developments.
* Good project management experience.
* Experience of international IT operations
* Experience of supporting Financial Services business.
* ITIL accreditation beneficial.
