1st Line Support Engineer

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1st Line Support Engineer

Cranleigh, Surrey

£20,000 - £22,000 DOE plus discretionary bonus, private healthcare (including dental), life insurance, critical illness insurance, laptop and other equipment of your choice, cycle scheme and childcare vouchers.

Our client is a small, friendly, fast-growing, multi-award-winning company providing managed hosting and cloud services to businesses and government. They are a naturally open-source leaning company, primarily very technical hence demanding of their technology. Our client’s approach is one of smart people and automated systems.

The company has been going a while, but aggressively pursues the start-up mentality to make sure they don't lose their edge. This is an extremely friendly environment. You will be technically and professionally challenged but our client’s family will be there to support you.

Our client looks after their own, not just with a solid benefits package, but with the culture around them as well. They provide an excellent environment for a budding systems administrator to develop their skills and gain experience with many new technologies.

The company is now looking for a 1st Line Support Engineer to provide frontline customer support with the potential for a career progression. Our client offers extensive in-house training as well as assistance with exams/qualifications, purchase of relevant literature and a bonus for each qualification obtained.

Your responsibilities will include:

- Providing top quality ticket and phone based technical support to direct customers

- Provisioning servers for customers and assisting with customer backups

- Taking part in a 24/7 on call rota (with compensation)

- Troubleshooting hardware/network/software problems

Requirements:

- Our client is looking for a dynamic and ambitious individual with good knowledge of TCP/IP networking and internet protocols, as well as basic systems administration skills - Windows/Linux or both (server setup and configuration).

- Either a degree at grade 2:1 or above in science, maths, engineering or technology OR the ability to demonstrate relevant IT experience.

- Demonstrable excellent customer service skills, as well as good problem-solving abilities.

- Familiarity with some webhosting software would be beneficial but not essential - Apache, cPanel, IIS

- Ideally you will have full, valid driving licence and relevant qualifications e.g. MCSE/LPI/RHCT/RHCE

As part of the recruitment process, you will be required to complete personality profiling, aptitude tests as well as a basic DBS check (formerly CRB check) and Security Clearance (SC).

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This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Additional Keywords: 1st Line Support Engineer, Junior Systems Administrator, Junior Network Administrator, IT Support Engineer, Technical Support Engineer, IT Helpdesk Engineer, IT Support Analyst, IT Helpdesk Analyst, System Support Engineer, System Administrator, Linux, Windows.