Knowledge Manager - DV CLEARED

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Role responsibilities

* Day-to-day supporting tasks; contributing, reviewing, publishing and retiring knowledge articles.

* Working alongside process and support teams to capture and baseline knowledge base requirements.

* Quality assurance of knowledge base content.

* Producing and editing knowledge base articles.

* Knowledge base CSI activities.

* MI reporting and statistics work to assist management in decision making and planning.

* Delivery of training to key stakeholders including project delivery teams, end users and Service Operations team on Knowledge Management tasks.

Skills & Experience

Essential

* IT Service Desk experience.

* Producing Knowledge Manager processes and articles.

* Producing and maintaining support documentation.

* Implementing process improvements or CSI initiatives.

* ITSM lifecycle knowledge and experience.

Desirable

* Project management experience.

* Experience with HP Service Manager 9.

* ITIL qualifications; Foundation and Service Operation Practitioner.

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.