Service Delivery Consultant

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My client are looking for a Service Delivery Consultant to set up and implement a service delivery operating model, online support systems and teams for new Operations Division.

You will be part of the Operational Service Delivery Team, and will be responsible for defining the model and requirements for this team including defining and drafting the governance, process definitions, data and management information requirements and the roles required for the team. Implementation of a Salesforce Support module and the operating model will also be required to be undertaken. You will support the Operations Service Delivery Manager in setting up the team and service.

The right candidate should have:

* Experience of design of online digital service delivery operating models, most particularly in Financial Institutions or Government.

* Experience of implementation of online digital service delivery operating models, most particularly in Financial Institutions or Government.

* Designing and implementing a customer support system.

* Experience of working on large/complex projects and programmes.

* Experience of interacting with stakeholders at different levels, including delivering written communications on detailed and complex subject matter.

* Strong interpersonal skills, with the ability to express issues clearly and succinctly in both oral and written communication, to confidently engage with stakeholders and colleagues.

* Strong organisational, planning and prioritisation skills, with ability to think strategically.

* Being commercially and politically aware to consider and understand the wider impacts of all decisions and advice.

* Knowledge and experience of K2 workflow.

* Knowledge of Fidelity ACBS.

* Knowledge and experience of Salesforce.

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.