Agile Delivery Manager (Salesforce CRM)

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Agile Delivery Manager, CRM, Customer Relationship Management, Digital Transformation, Salesforce, Fiancial Institutions, Stakeholder Management, Government, Public Sector, CTC Clearance,

Delivery Manager - CRM Workstream

Our Public Sector Client based in Central London require a Delivery Manager to: explore integration with external data sources for referrals, leads and intelligence, to internal systems for building the customer record and profile; feed their data analytics capability to inform business decisions and leading improvement of the configuration and integration of existing tools to increase usability and adoption.

The work will involve the delivery of one stream of a Digital Transformation Programme - Customer Relationship Management (CRM). This will include reviewing and enhancing the current Salesforce implementation, the onboarding of new features, establishing the client's CRM strategy and road map, liaison with the broader DIT CRM implementation, etc.

The Delivery Manager (DM) will be expected to work with the business at a higher level as well as getting into the detail to make things happen, and break down barriers for the delivery team. In addition, the DM will play a part in the overall transition into Agile delivery.

Key Skills/ Experience

* Proven experience of delivering projects and products using appropriate agile project management methodology, with an understanding of user-centred design practices for customer relationship management

* Experience working with / has a strong understanding of Salesforce and its capabilities with several successful implementations (references required) in comparable organisations (Financial Institutions)

* Proven experience of delivering CRM strategies, practices and technologies used to manage and analyse customer interactions and data throughout the customer lifecycle

* Demonstrable evidence of ensuring products are built to an appropriate level of quality for the phase (Discovery/Alpha/Beta/Live)

* Strong negotiation skills and the ability to and influence external partners, stakeholders and customers to secure mutually beneficial outcomes

* Highly articulate and credible at a senior level, consistently delivering accurate reporting as to the current state of play with regard to the delivery of your stream/service

* Experience working with other government departments on projects; utilising cross-government resources and guidance