Fixed

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Client Onboarding and FIX support specialist to work in our London office.

ROLE SUMMARY:

Experienced FIX Engineer with proven track record in the onboarding of electronic clients via FIX.

The role involves being first line support coverage for the FIX environment as well as being the first point of contact for clients and the front office with regard to IT issues. It requires ownership and accountability.

Main focus areas:

*Incident management

*Problem management

*Implementation and updates to client connections

*Certification and integration of vendor systems

*Day to day system management

*Provide new clients with a single point of support and escalation during the onboarding process

*Conduct client "health check" through analysis of post-live trade flow

*Management of the work queue with the guidance of the Sales Team

Key Responsibilities

Incident/Problem Management

*Provide first line support for the FIX environment

*Be the first point of contact for clients with regard to IT issues

*Take ownership of issues and liaise with other teams as appropriate: IT support; development; external vendors; trading desks; client IT

Integration of vendor platforms

*Liaise with the vendor with regard to the FIX specifications/configurations supported

*Configure the UAT FIX systems and complete conformance tests

*Raise issues with development and/or the vendor if additional functionality is required

*Manage the migration into production

*Manage the ongoing relationship with the vendors

Day to Day System Management

*Be aware of all changes being made on both the systems directly supported and on key systems that the Client Connectivity business relies on

*Amend existing configurations on the FIX systems to meet client requirements

*Ensure all change procedures are adhered to

*Capacity management on the systems to ensure that adequate headroom is available

Spring Technology is acting as an Employment Business in relation to this vacancy.

Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.