Telecommunications Transformation Manager

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Job Summary:

A Transformation Telecommunications Manager who can ensure that they can effectively a new VoIP system. They will be building the operating model of the future. Overall management responsibility for the telecommunications team and to provide and develop a high quality and an efficient Voice Framework Management (VFM) communications service to the business

The post holder will :

* Be responsible for all Telecoms Operators and Telecom Engineers for services across sites covering a 24x7x365 day service across the organisation.

* Responsible for keeping updated on all new systems that may reshape business communicatons for unification of voice and data networks (VOIP)* Manage all user handsets (approx. 3000 extensions) across sites.

* Be responsible for the continuing professional development and overall performance of all staff within the Telecommunications Department across all sites.

* Play a major role in the continuous development of the business as a potential member of a range of quality process improvement project groups.

* Maintain effective lines of communication with key Internal Stakeholders

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Main Tasks & Responsibilities:

* Responsible for creating, interpreting and implementing policies on service development e.g. "Telecommunications Failure Emergency Procedure".

* Responsible for developing policy and procedures for escalation of bleeps and crash call systems for I&T.

* Responsible for developing emergency planning policies for resilience of the organisations voice/bleep system which will impact across the whole business

* Assist in line with the Head of Service Delivery business planning and recommendations for the capital budget within Telecommunications

* Responsible for keeping updated on all new systems that may reshape business communications for unification of voice and data networks (VOIP)

* Continue to develop new systems for communications for mobility across both sites (mobiles, blackberries, data office cards and voice)

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* Create and provide computer generated logs and records of all contracts for telecommunications, bleep, air calls and mobile phones for audit purposes across sites.

* Provide and administer monthly computerised call logging reports to all heads of departments on main line call costs and investigate any questionable calls that manager's highlight.

Mitel, Voip, Voice, Transformation

Spring Technology is acting as an Employment Business in relation to this vacancy.

Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.