Infrastructure Technician - connect:direct - Knutsford

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Infrastructure Technician

Knutsford

Contract Duration: 3 months initially

Middleware - Managed File Transfer

The Managed file transfer Services team manages the secure electronic transfer of data from one computer to another both internally (within the network) and externally (to our customers or third parties).

Managed File Transfer offers a higher level of security and control than standard FTP, offering value add features such as reporting, real time visibility, auditability, automation of file transfer-related activities and processes, end-to-end security, and performance metrics/monitoring.

Role Purpose

* To provide 3rd line and SME support to File Transfer environment, primarily supporting connect direct and sterling file gateway technologies as well as SFTP on in house developed solutions.

* The role provides exposure to leading edge software technology and underlying platforms operating mission critical services to the group.

Key Accountabilities

* Represent Middleware by operating as Middleware Technician, providing key input into technical designs for a variety of projects.

* This role will also provide SME and 3rd level support for Sterling Integrator and Connect Direct technologies as well as SFTP on in house developed solutions.

* Responsible for the implementation of all changes to MFT components, from request for change or project initiation through to deployment and review, to supporting the continued availability, effectiveness and risk compliance of the infrastructure.

* Provide incident support where escalated from L1/2 teams.

* To take responsibility for completing tasks, focusing on requirements and planning to meet client needs, which the job holder helps to identify, advise and recommend technical solutions based on experience and Industry knowledge

Person Specification

* In depth experience of working in a 2nd/3rd line IT support or project delivery environment (previous experience within Middleware, IBM or related technology)

* Skilled in incident, problem and change management - ITIL accreditation advantageous

* Strong analytical ability including root cause identification and pro-active service improvement

* Change Management/Project build, test and implementation of Middleware File Transfer components

* Ability to understand and influence high level technical design of Middleware component

* Software maintenance and patching

* Excellent verbal and written communication skills

* Team worker/team player

Must have the following:

* Connect Direct installation and configuration on Unix

* Secure+, TLS encryption and certificate management

Nice to Have

* File Agent