Lead Collaboration Engineer/ CCNP/ Collaboration/ Cisco


Premium Job From X4 Rec

Recruiter

X4 Rec

Listed on

16th January 2018

Location

Worcestershire

Salary/Rate

£40000 - £85000

Type

Permanent

This job has now expired please search on the home page to find live IT Jobs.

Role '€¢Location - Malvern                                        '€¢Role - Senior Collaboration Engineer'€¢Industry - IT'€¢Salary - competitive Key Responsibilities: '€¢Develop and improve Collaboration design rules.'€¢Validate Design, Configuration and deployment of Collaboration systems in line with company design rules.'€¢Assist Collaboration team on Technical projects and requests from the customer.'€¢Liaise with Sales team on existing and new Customers.'€¢Assist management with customer developing new and existing services.'€¢Maintaining a consistently high level of service delivery.'€¢Mentoring of Senior Collaboration Engineer.'€¢Serve as an escalation point for the Support team in regards of Collaboration Technology Incidents and requests.'€¢Reporting.'€¢Design and document global solutions internally.'€¢Consult Customers on current designs and improvements.'€¢Creating Bill of Materials (BOM) for the Sales team.'€¢Lead deployments of Technical projects & bespoke configurations on Customer premises (Remote or On-Site).'€¢Insure Process for Technical Surveys & Audits are relevant and constantly improved.'€¢Documentation: '€¢Identifying areas where processes can be improvednewly implemented (Internal and Customers specific).'€¢Work with Support management to insure handover documents are sufficient and detailed.'€¢Update/maintain Collaboration documentation and procedures.'€¢Create an/or validate documentation for use by Professional services and Support. '€¢Ensure sufficient Logs/detail collected for technical escalation or reassignment to 3rd Party Providers.'€¢Mentoring of Senior Collaboration Engineer. '€¢In their daily tasks and fault findingtechnical improvement.'€¢In adapting to new Technology.'€¢In expanding their Collaboration/Networking/Security/etc... Skills. '€¢Asist Management in designing a career path for Senior and Junior Engineers.'€¢Identify posable training needed that would benefit current and future solutions. This role is looking for a mixture of the below skills:Essential '€¢Cisco CCNA Voice/Collaboration.'€¢CCNP Voice/Collaboration.'€¢Cisco certified desired (Should be current and valid) '€¢CCIE Collaboration'€¢Cisco CCNA Routing and Switching would be an advantage.'€¢Cisco CCNA or CCNP Datacentre highly desirable.'€¢Cisco Unified Contact Centre Enterprise Specialist highly desirable. '€¢VMWare VCP 5/6 highly desirable.'€¢Graduated in an IT related discipline or similar through experience is required.'€¢A good understanding of ITIL Process.'€¢A good understanding of Networking Technologies & Protocols.'€¢A very good understanding of Cisco Prime Collaboration Deployment guidelines (PCD)'€¢A strong knowledge of the Cisco Collaboration Portfolio.'€¢Ability to deploy and/or maintain the following in accordance to Cisco Architecture/PCD: '€¢Cisco Business Edition 6/7K (CUCM/IM&P/CUC)'€¢Cisco Unified Communications Manager (Enterprise)'€¢Cisco Callmanager Express.'€¢Cisco Unity Express.'€¢Switch Board consoles.'€¢Call Billing systems.'€¢Monitoring systems.'€¢Provisioning systems (PCP/Kurmi/VOSS).'€¢VMWare (Ver 5/6).'€¢Cisco UCS-C/B servers.'€¢Manager/Assistant features (CUCM or 3rd Party).'€¢Person would need to be able to travel and spend time away from home.'€¢Have a clean valid UK driving license.'€¢Must have valid Right to Work in UK and Europe. Does not offer sponsorship of work permit/visas. Desirable '€¢Cisco Unified Contact Centre Express.'€¢Cisco Expressway (MRA).'€¢Cisco Telepresence Management Suite.'€¢Cisco Telepresence Server.'€¢Cisco Telepresence Conductor.'€¢Cisco Prime Assurance/Monitoring. It would be great to discuss further, if you could send me an updated CV and give me a call on 0207 812 7700 I can run through the position with you in more detail.  They are looking to line up interviews from the 18th January in the afternoon, so if you could let me know your availability with regards to this as well that would help.I look forward to hearing from you,

Best Regards,James

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