Lead Implementation Analyst

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Job Title: Lead Implementation Analyst

Location: Osterley

Duration: 6 months

Start Date: ASAP

Sky is Europe's leading entertainment company and serves over 22 million customers across five countries. Our business in the UK and Ireland has come a long way since starting out as a satellite broadcaster in 1989 and we're not stopping there. We're home to award-winning teams for everything from Customer Service to Marketing, from Technology to Finance, meaning there's plenty of opportunity for you, no matter what your career goals.

Our experts working in Insight and Decision Science (IDS) are at the forefront of understanding consumers and creating actionable insight about their behaviours, attitudes, needs, how they like to interact and what makes them tick. This consumer intelligence helps deliver a better experience and service to consumers and improves marketing performance. IDS employs a considerable team across several locations in a variety of specialist skills including data development, analytics, research, report development, decision execution, CRM, insight consultancy, software development and econometrics and has a very extensive and deep stakeholder base across 30+ areas of Sky, covering every subject - from acquisition to retention, from on-screen to online, from marketing effectiveness to targeted advertising.

This role is based within the Analytical team who focus on digital implementation, analysing and tracking customer activity within NowTV to illustrate the customer journey.

Project Brief:

As a member of the IDS, NowTV, you'll help drive decision making using the power of data and insights. This role is specifically focused on delivering digital analytic projects relating to implementation, reporting and reliable delivery to stakeholders. Your responsibilities will include the following:

* Devise solutions and oversee their implementation - you will often work right through from the ideas stage to seeing it become a reality

* Work in collaboration with relevant stakeholders within the Customer & Development Teams, developers, analysts, product teams and across the wider business to support delivery of their strategies and objectives.

* Identify the key decisions and questions for the business areas and develop measurement and reporting frameworks to inform both strategic and operational business decisions.

* Work collaboratively within the wider Digital Analytics team across the Sky Group to deliver global solutions with shared approaches, governance and technology and the economies of scale that brings

* To work systematically through user scenarios and have an eye for detail to debug complex analytics tagging

* Ability to visualise complex business requirements in a manner that is simple but accurate, in the form of reports and dashboards.

Essential skills, technologies and experience

* Management & Delivery of end to end projects: Must be able to juggle several projects simultaneously and delivery end to end

* Communication: Must be able to effectively communicate technical and complex information to a range of stakeholders

* End to End Analytics: Candidate must have strong digital data and analytical skills which demonstrate an understanding of both how data is created and exploited within a business. An expert in the implementation and use of Adobe Analytics, Dynamic Tag Manager, Tableau and/or related applications

* Stakeholder Management: Candidate must have an excellent and proven track record of having established successful business relationships with stakeholders at Head of Level. Evidence of influencing, engage with, and responding to senior stakeholders with credibility.

* Excellent commercial skills: Able to produce and articulate realistic and implementable digital solutions with highly commercially aware stakeholders. Keen on following recent trends in the market.

* Working in a dynamic environment: Enjoys working in an innovative and creative environment. Enjoys task-focused delivery, a fast pace of work and overcoming challenges. Strong multi-tasking abilities, flexibility, and patience in a fluid environment

* Team player and professional attitude: Persistence, resilience and being helpful to others.

* Integrity: Willingness to speak up on difficult issues with own opinions, at the same time be humble and be able to ask for help

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Specialist Skills:

* Good understanding of Insight & Decision Science methodologies, specifically digital analytics

* Delivery of end-to-end project

* Previous experience of using digital data in a large consumer retail or online business in Media, Broadcast, Content sectors with specific experience of exploiting product usage data.

* Expert in the implementation and use of Adobe Analytics, Dynamic Tag Manager, Tableau and/or related applications

If you are successful in your application for this role, your appointment will be subject to receiving a positive outcome from your Criminal Record Check.

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