Dynamics CRM Consultant, London, £75k DOE

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About the role

CRM Business Analysis identifies and understands our clients' customer relationship management needs. This involves staying current on CRM technologies (particularly Microsoft Dynamics CRM) and working with solution developers to recommend appropriate CRM technologies and functions that meet specific client needs.

As Manager of CRM Business Analysis, you will lead teams in developing and deploying CRM solutions. You will ensure that client business requirements are met, while providing advisory services around project management, business process development, implementation support and end-user training. You will be familiar with the latest versions of Microsoft Dynamics CRM and related Independent Software Vendor (ISV) products.

Day-to-day, you will:

* Work with delivery teams and client stakeholders to translate business requirements into CRM solutions

* Work with client leadership, end users and IT staff to identify, design and configure CRM solutions

* Work with stakeholders to gather system requirements and own requirements management

* Lead transfer of functional requirements to development and test teams

* Determine needed patches and upgrades in collaboration with business and IT stakeholders

* Educate end users on CRM functionality.

About you

You are a CRM wizard and motivational leader. Someone who is adept at understanding client business needs, translating them into technology specifics and leading teams to build finished solutions. You are likely a big-picture thinker and detail-oriented doer.

Your technical skills include:

* Extensive knowledge of CRM systems and business solution implementations

* Demonstrable experience in business process re-engineering

* Knowledge of CRM issue diagnosis and troubleshooting.

Your business skills include:

* Experience consulting on complex projects and taking leadership role

* Experience working with global teams-especially offshore teams-to implement and maintain CRM systems

* Demonstrated excellence in communicating and presenting complex information to technical and non-technical stakeholders, both orally and in writing.

You likely have at least five years of experience in business systems analysis, design or management and at least three years managing teams comprised of business and technical staff. Your education likely includes a Bachelor's degree in a relevant field, preferably computer science, business administration, finance or information technology.

To discuss this and other exciting Microsoft Dynamics CRM opportunities please send your C.V to [email protected] or call Adam Jeffrey on 0191 3387658 in complete confidence ASAP.

Nigel Frank International is the leading Microsoft Dynamics recruitment firm in the UK, advertising more Dynamics CRM jobs than any other agency. We deal with both Microsoft Partners and End Users throughout the UK and Europe and we have never had more live requirements and CRM jobs for Microsoft Dynamics professionals. By specializing solely in placing candidates in the Microsoft Dynamics market I have built relationships with most of the key employers in the UK and have an unrivalled understanding of where the best opportunities and CRM jobs are.

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Nigel Frank International Ltd is acting as an Employment Agency in relation to this vacancy.