Change and Release Coordinator


Premium Job From Wiggle

Recruiter

Wiggle

Listed on

22nd January 2018

Location

PO6 3EN

Salary/Rate

Competitive

Salary Notes

Competitive

Type

Permanent

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

Main Objective:

Support the Change and Release Manager in the maintenance of Change, Release and Service Introduction processes ensuring efficient and prompt handling of change, coordination of releases and effective handover of projects into IT Service Operations.

Context:

This role sits within IT Operations alongside the Change and Release Engineer, aiding the Change and Release Manager in coordinating all IT change across the business. The Change and Release Coordinator helps to ensure that changes are planned effectively, the risks and impact are understood and mitigated where possible and appropriate.

This role will also work closely with project delivery on small to medium sized projects to assist in ensuring IT Service Operations are prepared to receive new or changing services while minimising disruption to the business.

Accountabilities:

Change

Receive, record, categorise and distribute Change Controls and arrange for authorisation or rejection within agreed timescales and at appropriate level of authority

Manage and distribute the Forward Schedule of Change and ensure all parties receive the maximum period of notice of any down time

Review all implemented RFCs to ensure that objectives have been met

Deputise for the Change and Release Manager as authority on

Change

Chair the Change Advisory Board Meeting when required

Release

Support the WiggleCRC Release Management process ensuring all releases are appropriately scheduled, tested and planned

Ensure appropriate level of testing has been successfully completed to assure the release is fit for use

Use appropriate tools to track all releases through the SDLC

Ensure the correct resource is available and informed for all releases

Create and distribute appropriate business and technical communications for all releases

Generate and distribute release documentation

Work with third party support teams to schedule requested and required releases into live environments

Cover key release functions in support of Test and Release Engineer as required

Service Introduction

Ensure early engagement with project teams for all small and medium sized projects to assist in planning for what is required to transition into the live environment

Produce key artefacts as per the Service Introduction process such as Support Models, SLAs, OAT Test Plans, Training Analysis, Training Plans and Early Life Support Plans

Manage service transition plans and status updates for activities and deliverables

Provide single point of contact to the project for delivering service introduction activities

Knowledge, Skills and Experience:

Proven experience / knowledge of ITIL process framework, in particular Change, Configuration and Release Management

ITIL Foundation Certificate

Experience with Service Delivery tools (SysAid preferably)

Experience with Jira and Confluence advantageous

Clear, authoritative and professional communication skills

Ability to prioritise work and deliver to deadlines

Analytical skills

KPI’s:

Number of changes or releases causing unplanned downtime

Number of incidents caused by change or release

Percentage of changes or releases that required implementation of the back out plan

Percentage of changes of releases where the implemented back out plan failed

Number of changes bypassing the Change control process

Delay to project delivery date due to failure to sign off of IT Operations acceptance criteria

Competencies:

Negotiation skills

Strong attention to detail with a strive for excellence in delivery

Enthusiastic and self-motivated

Driven to self-improve

Relationship building and experience in collaborating for business success

Ability to be flexible with work duties and hours as required by the team and business, and able to attend other sites for which travel may be required

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