Senior Service Designer

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Role: Senior Service Designer

Start Date: ASAP

Location: Shipley

Duration: 3-6 months

· Service designers design the end-to-end journey of a service. This helps a user complete their goal and government deliver a policy intent. Their work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of government.

· As a Service Designer you'll work in a multidisciplinary team, alongside researchers, designers and developers, to deliver word-class, user-centred public services.

· You will bring extensive experience designing public, commercial or third-sector services. As a passionate advocate for designing integrated experiences, you will be persuasive and collaborative with a wide range of stakeholders.

· You'll be part of our active and supportive design community.

Tasks

· Understanding user needs and creating user journeys that help people successfully navigate complex systems

· Developing future service propositions that deliver on policy intentions.

· Helping to plan user research and usability testing, observing sessions, and helping to analyse the results of user research.

· Identifying opportunities for cost reduction and improvement within an existing service.

· Understanding the existing support system for a service - both digital and process based - and designing targeted improvements to existing services or to accommodate new services

· Mapping current service journeys and creating blueprints for improved and/or new services

· Creating and rapidly iterating service prototypes.

· Identifying and design service patterns and standards

· Identifying the right ways to measure service success

· Building collaborative relationships with stakeholders, across teams and service domains

· Defining and conducting excellent stakeholder engagement

· Being a knowledge expert in service design.

· Participate in thought leadership - introduce ideas and approaches to the broader team

Technologies

· Experience of delivery using an iterative/agile methodology (e.g. Agile/SCRUM)

· Experience of agile collaboration tools (e.g. Atlassian Jira, Agile for Scrum, Confluence)

Mandatory Technical Skills

· Understanding of agile delivery techniques e.g. Continuous Delivery/Integration, Test Driven Development, and associated tooling

Mandatory Business Skills

· Be able to design complexity out of services

· Have significant experience designing digital products and/or services and planning service design project engagements

· Have experience planning and running workshops with stakeholders, end users and/or front-line service providers

· Have a solid understanding of user research methods and practice, proven experience in using metrics and user feedback to define/refine services and be able to work collaboratively with user researchers and interpret research findings

· Be able to analyse and visualise user journeys and service flows ? be able to clearly and persuasively communicate designs as well as the evidence underpinning decisions

· Work collaboratively with multidisciplinary teams

· Be able to work quickly in an agile environment

· Have a design related degree, or relevant industry experience ? have exceptional skills in convincing people of the benefits of usercentred design and designing integrated service offerings

· Experience of introducing positive change into working practices, teams or organisations

· Leadership and excellent communication skills

· Clear ability to collaborate and build useful relationship

Please submit CVs in the first instance.