Deputy Head of Change Management - Home Office


Premium Job From Experis IT

Recruiter

Experis IT

Listed on

23rd January 2018

Location

Croydon

Salary/Rate

£53887 - £62239

Type

Permanent

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Deputy Head of Change Management

Croydon

£53,887 - £62,239

An exciting role with our high profile government client in a fast paced and diverse environment, where training, development and continuous improvement of their people, capabilities and services are key to their success.

Role:

* Lead and manage the assigned service(s) and service team and their workload ensuring that standards and timescales are met, whilst demonstrating value for money

* Ensure an effective prime integration role is provided, coordinating the delivery of all suppliers

* Ensure customers obtain the best possible availability and performance from Home Office Digital, Data & Technology (HO DDat) through effective and efficient management of service affecting incidents whether provided by internal or external service providers.

* Ensure services and service incidents undergo continuous review to formulate improvements and remediation activities to enhance services and provide additional value to customers.

* Continuously review services against SLAs to ensure they either meet or exceed performance targets and any potential conflicts or risks are understood and mitigated.

* Act as an escalation point for service related matters, negotiating and managing conflict as necessary with suppliers, stakeholders and customers.

* Take ownership and act as co-ordinator and mediator between Home Office business units and service providers regarding new developments, changes to existing services, contract renewals, means of delivery or business critical requirements

* Lead service reviews and operational review meetings with suppliers (internal and external), whilst developing and maintaining effective service line supplier relationships.

* Drive continual service improvements through the measurement and challenge of services and processes, tools and capability as part of Continuous Service Improvement (CSI) plan.

* Promote CSI to all stakeholders engaged in the consumption and provision of the end-to-end service.

* Define and design management and service performance criteria to deliver clear visibility of operational performance and enable overall service reporting.

* Validate/assure supplier invoices against agreed performance levels.

Essential Criteria:

* Significant experience in Change Management.

* Knowledge of Change Management principles, methodologies and tools.

* Qualified to at least ITL 3 v3 Foundation with a preference for ITIL 3 Practitioner.

* Experience of leading and managing a team of cross technical experts across a variety of business units

* Experience of designing, owning and maintaining the process and procedures and proactive development of change management documentation.

* Excellent analytical skills.

* Experience of managing complex changes.

* Experience of measuring performance against KPIs and working with key stakeholders to deliver improvements.

* Good understanding of Change Management Life Cycle.

If you think you could be a good fit for the role please click apply now or contact Emily Gandy on 0161 924 3639

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