IT Windows Patch Engineer (Security Compliance)

As our IT Windows Patch Engineer, the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work.

Our opportunity is full time, 37 hours per week. Our people are at the heart of what we do and we'll do our best to agree a working pattern that works for everyone.

World changing work

From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better decisions to stay safe and thrive. This is the Met Office. This is who we are.

• We're a force for good - focusing on our environmental and social impact
• We're experts by nature - always learning and developing to do things better
• We live and breathe it - putting our purpose at the heart of decision-making
• We're better together - understanding partnerships and inclusivity make us greater
• We keep evolving - pushing boundaries to make tomorrow better for our customers

Your world of expertise

As our IT Patch Windows Engineer your key responsibilities are:

To support the secure delivery of the Met Office Windows-based IT systems and IT services, providing support to users, carrying out changes and resolving technical issues.

• Patching our Windows server and endpoint devices
• Remediate issues relating to patching
• Proactively reviewing the Incident and Task queues and taking ownership of issues as appropriate
• Responding to customers and colleagues promptly and keeping them informed
• Prioritising support requests effectively and to the appropriate level of urgency/impact
• Reprioritising effectively in response to changes in volume/new priorities
• Triaging and escalating support beyond your present capability/remit

We operate an on-call roster in Technology to provide 24/7/365 support to respond to operational service requirements. This post may be part of an on-call roster and the postholder would be required to participate in an on-call roster where in operation.

Why join us

Our work is life-changing, often life-saving and always life-enhancing. The Met Office is accredited as a 'Great Place to Work UK 2023' and in addition has achieved a place on both the UK's 'Best Workplaces in Tech' and 'Best Workplaces for Women' lists.

As our IT Windows Patch Engineer your total reward package will be up to £39,976 annually, which includes:

• £26,954 base pay
• An outstanding Civil Service pension, with an average employer contribution of 27%
• Recruitment Retention Allowance (RRA): you will be paid £2,200 per annum as a market supplement to reflect the demand for your skills. Whilst in post, you will be paid this market driven allowance from April 2024 until September 2025 in your monthly pay
• Annual Leave starting at 27.5 days (plus Bank Holidays) rising to 32.5 days (plus Bank Holidays) after 5 years and option to buy or sell up to 5 days per year of annual leave

Essential Criteria, skills and experience:

1. Enterprise technology experience in the following technical domains:

1. Microsoft Operating Systems support (Windows 10/11, Windows Server 2016/2019/2022)
2. Active Directory tools (ADUC, Group Policy, AD Object Management)

2. Enterprise technology knowledge or understanding of one of the following:

1. ITSM Tool exposure/usage for Incident Management and change management
2. Intune and other MS365 platforms
3. Patch management - MCM/SCCM, PatchMyPC preferred
4. Anti-virus - Defender preferred

3. Logical, methodical, and with excellent attention to detail. Fast learner with a passion to learn, with an aptitude for quickly understanding and solving technical problems unaided. Knows when to seek help when problem requires assistance and/or no direct progress is being made (i.e. triage/escalation).

4. Can work broadly independently and collaboratively both in troubleshooting/support and also in undertaking project work. Ensures deadlines are met without sacrificing quality.

Desirable Criteria:

We encourage you to apply if you believe you meet our essential criteria, but we're also keen to discover if you have:

1. Current qualifications or the willingness to learn and follow the Microsoft Certified pathway, with support and training opportunities.

How to apply

If you share our values, we'd love to hear from you. Apply below using your CV and a Cover Letter/Supporting Statement with evidence against each of the essential criteria. We recommend candidates use the CARL method (Context, Action, Result and Learning) for presenting evidence of experience and skills.

Closing date Sunday 12/05/2024 at 23:59 with first stage interviews commencing from 20/05/2024. You will hear from us once the closing date has passed.

How we can help:

If you are considering applying and need support to do so, please contact us via . You can request adjustments either within your application or by contacting us. Should you be offered an interview, please be aware there may be a selection exercise which could include a presentation, written test or a scenario-based activity. You can select in your application to be considered under the Disability Confident Scheme. To be invited to interview/assessment under this scheme, your application must meet the essential criteria for the role.

We understand that great minds don't always think alike and as an equal opportunities employer we welcome applications from those with all protected characteristics. We recruit on merit, fairness, and open competition in line with the Civil Service Code.

We can only accept applications from those eligible to live and work in the UK - please refer to GOV.UK for information. We require Security clearance, for which you need to have resided in the UK for at least 3 of the last 5 years to be eligible. You will need to achieve full security clearance within your first 6 months with us.