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Job Title: Service Desk Analyst Position Overview: As a First Line Service Desk Analyst, you will play a crucial role in providing technical support to our employees across various locations. You will be responsible for handling incoming support requests via phone, email, and chat, resolving technical issues promptly and ensuring minimal disruption to business operations. The role requires strong communication skills, technical expertise, and a customer-centric approach to support our diverse workforce effectively. Key Responsibilities: 1. Provide first-line technical support to group employees via phone, email, and chat. 2. Log all support requests and technical issues accurately in the ticketing system, ensuring timely resolution and documentation. 3. Diagnose and troubleshoot hardware, software, and network-related issues, escalating complex problems to the appropriate teams for resolution. 4. Follow up with users to ensure their technical issues have been resolved satisfactorily and provide guidance on preventive measures. 5. Proactively identify trends in technical issues and recommend improvements to enhance system reliability and user experience. 6. Collaborate with other members of the IT support team to share knowledge, best practices, and solutions. 7. Maintain up-to-date knowledge of the group's IT systems, applications, and policies. 8. Adhere to company standards for data security, confidentiality, and compliance with relevant regulations. Requirements: 1. Proven experience in a similar role providing technical support in a corporate environment. 2. Strong knowledge of Microsoft Windows operating systems and Office 365 suite. 3. Familiarity with common business applications and collaboration tools. 4. Excellent communication skills, both verbal and written, with the ability to communicate technical concepts effectively to non-technical users. 5. Strong problem-solving skills and the ability to work well under pressure in a fast-paced environment. 6. Customer-focused mindset with a passion for delivering high-quality service to internal stakeholders. 7. Ability to prioritise workload, multitask, and manage time effectively to meet deadlines. 8. Relevant certifications (e.g., Comp TIA A+, Microsoft Certified Desktop Support Technician) are advantageous but not essential. Benefits: 1. Competitive salary and benefits package. 2. Opportunities for career development and advancement within the business. 3. Access to training programs and resources to enhance technical skills and knowledge. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

Service Desk Analyst (Security Clearance) Position Description The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global technology companies, cutting edge SMEs and academia to deliver the optimal solution for each client. CGI was recognised in the Sunday Times Best Places to Work List 2024 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This position will be a hybrid position, working out of our site in Reading. Your future duties and responsibilities We are seeking a Service Desk Analyst to join our IT department on a secure project based in Reading. This role involves close collaboration with IT teams and direct communication with end-users to ensure technical incidents and service requests are efficiently managed and resolved. Key Responsibilities: • Provide 1st line IT technical support, taking full ownership of incidents and service requests from logging to resolution. • Maintain and update support tickets accurately, keeping users informed on progress. • Monitor support ticket queues, ensuring incidents are addressed in line with Service Level Agreements (SLAs). • Document user requests, service issues, and resolutions to enhance future support processes. • Identify and recommend service improvements for enhanced IT support. • Conduct routine maintenance on IT hardware and software. Required qualifications to be successful in this role • Recent experience in a Service Desk Analyst role. • Strong communication skills, both written and verbal, with confidence in engaging senior stakeholders. • Basic understanding of IT applications, infrastructure terminology, and foundational knowledge of Cloud technologies. • Analytical and problem-solving skills, with a proactive approach to technical challenges. • Ability to work effectively under tight deadlines and pressure. Desirable Skills & Qualifications: • Understanding of Agile development methodologies. • Experience with Cloud platforms (AWS, Azure, Google Cloud). • Previous experience in a Defence or secure environment. • ITIL Foundation certification. #LI-UKA Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because... You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

IT Service Desk Analyst Fixed Term contract until 31st December 2025 Circa £25,000 (Per Annum Pro Rata) Plus Standard Jumar Benefits Location: Warwickshire - hybrid working (2 days a week onsite, rest remote working) Jumar is expanding their Managed Services capability; and we're recruiting for a customer focused IT Service Desk Analyst who is Midlands based. This is a superb opening to join Jumar on a fixed term basis, due to increased customer demand in the financial services sector. The role will be working at our client's impressive HQ site in Warwickshire 2 days per week. As a 1st Line Support Analyst you will join the IT Service Desk, providing customer support for both desktop and business applications across the group. This will include; Logging, managing and ownership of incidents and requests, regular written and verbal communication with customers, proactive monitoring of incidents and requests contributing to the development and management of the Knowledge Base and liaising with suppliers, service groups and customers to ensure that agreed service levels are met. Skills/Experience - Experience in a busy telephone based customer services environment Commercial experience in a 1st line service desk/helpdesk/technical support role Professional and polite telephone manner Proven customer service experience, ideally gained in a busy environment Experience of MS Office & Lotus Notes Experience of ServiceNow Demonstrable analytical and problem-solving skills Knowledge of IT on a professional level Jumar have a relaxed environment with a hybrid working model and we are committed to ensuring all our people have a good work-life balance. We have been placed on both lists for Great places to work & Best workplaces for Well-being and take pride in the work we have put in to creating a positive culture here at Jumar. The salary is crica £25,000 Per Annum, and also come with a Jumar Benefits package (Holiday, Private Medical, Pension etc). If you have proven experience in the above areas - please submit your application to Jackie Dean at Jumar for consideration. Jumar takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.

***SC Cleared***Service Desk AnalystWarrington + Remote (1 day p/w onsite)6 Month contract initially, good scope for extension Rates negotiable (Umbrella-PAYE)One of our blue chip clients are looking for a number of Service Desk Analysts to join the team on a long term programme of work.Key responsibilities:The IT Service Desk Analyst will be the first point of contact for providing technical support to the accounts designated users. It will required a competent aptitude for working with applications / computer systems / handheld devices and to undertake analysis, diagnosis and resolution of issues which may range from straightforward to more complicated technical issues to their desired resolution.* The normal working schedule will be no more than 40 hours per week, exclusive of a 30 minute unpaid lunch break each day. * To act as a single point of contact for phone calls and emails from staff regarding IT issues and queries* Receiving, logging and managing calls to their conclusion from internal staff via telephone and email.Key Skills / Experience:* Responsibility for troubleshooting IT related problems from software / applications to hardware, such as desktops, laptops, printers and iPhones of the accounts designated users* Responsible for troubleshoot basic issues operating system, network, email and shared resources such as network shares, printers etc.* Log all customer contacts in CRM tool and take ownership of incidents to their desired conclusion* Installation of all applications and resetting passwords to all enterprise applications* Escalate unresolved calls to various application and infrastructure support teams* Participate in enterprise application release / maintenance activities on request* Closely monitor and meet ticket SLA targets* Effective time / task management, as well as the ability to be flexible and creative on any given task* Willingness to take on extra responsibility, as and when required* Responsible for monitor and maintaining defined SLA's* Act as the designated backup for Incident Manager when reasonably instructed to do so* Quantifiable experience of operating in a face paced moving client facing engagement.* In depth quantifiable knowledge and hands on experience in troubleshooting IT related issues.* Constantly seeks to improve technical knowledge and researches new product capabilities.* Possess excellent inter-personnel skills.* Possess excellent soft skills, verbal and written communication skills.* Willingness to participate and lead project meetings with the customer on request.* Should be flexible with Multiple Shifts as and when required in 24x7 environment* Should ready to work in shifts and out of hours (based on project requirement)This is a great opportunity on a long running programme of work.Apply now for your CV to reach me directly and we will reply as soon as possible. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Service Desk Analyst (DV Security Clearance) Position Description The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global technology companies, cutting edge SMEs and academia to deliver the optimal solution for each client. CGI was recognised in the Sunday Times Best Places to Work List 2024 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This position will be a hybrid position, working out of our site in Chippenham. Your future duties and responsibilities We are seeking a proactive Service Desk Analyst to join our dynamic IT team. In this role, you will be the first point of contact for all technical incidents, working closely with the IT department and engaging directly with end-users to resolve issues efficiently. Key Responsibilities • Incident & Request Management: Provide 1st line IT technical support, taking ownership of customer incidents and service requests from initiation to resolution. • Ticket Monitoring: Monitor support ticket queues to ensure incidents are actioned in line with established SLAs. • Communication: Maintain accurate support ticket records and keep customers updated on progress. • Documentation: Record user requests and service issues, ensuring clarity and accuracy for future reference. • Service Enhancement: Offer insightful recommendations to improve future service delivery. • Maintenance Tasks: Perform routine maintenance on hardware and software to ensure optimal performance. Required qualifications to be successful in this role • Proven Experience: Recent experience as a Service Desk Analyst. • Communication Skills: Excellent written and verbal communication abilities, with confidence in engaging with internal and external senior stakeholders. • Technical Understanding: Basic understanding of tech applications, infrastructure terminology, and entry-level principles of cloud technologies. • Problem-Solving: Excellent problem-solver with strong analytical skills. • Resilience: Ability to work effectively under tight time pressures. Desired Competencies • Familiarity with Agile development processes. • Experience with cloud platforms. • Experience within the Defence sector. • ITIL Foundation qualification. #LI-UKA Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because... You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

Service Desk Analyst - London - Up to £41,000 total package VIQU has partnered with a Fortune 500 company seeking a Service Desk Analyst to provide second-line IT support to their UK offices. This role focuses on supporting users in a fast-paced trading floor environment, requiring the ability to manage a large user base and perform under pressure. Strong written and verbal communication skills are essential for effective support in time-sensitive situations. This position requires four days on-site in central London, offering a salary up to £41,000 per year. VIQU has partnered with a Fortune 500 company seeking a Service Desk Analyst to provide second-line IT support to their UK offices. This role focuses on supporting users in a fast-paced trading floor environment, requiring the ability to manage a large user base and perform under pressure. Strong written and verbal communication skills are essential for effective support in time-sensitive situations. Responsibilities of the Service Desk Analyst: - Provide 2nd IT support for a trade floor and back-office staff - Troubleshoot Microsoft 365 issues and network issues - Manage hardware procurement and levels of stock - Process IT invoices in a timely manner - Configure and maintain desktops, mobiles and cisco desk phones - Use Active Directory and Exchange to administer user profiles - Manage access to applications using Okta and Zscaler - Manage mobile devices with Intune - Monitor the environment using Logic Monitor Experience required of the Service Desk Analyst: - 3+ years of experience within an IT support role - Experience supporting an Office 365 environment (Excel, outlook, Word, PowerPoint) - Experience with Windows servers and Windows 11 - Previous experience utilising Active Directory for user profiles and group policies - Experience with Intune and Azure AD - Previously used Mimecast to troubleshoot mail issues (or similar) - Experience with network troubleshooting and virtual machines - Strong communication skills both written and verbally To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Phoebe Rees by exploring the VIQU IT Recruitment website . If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). To be the first to hear about other exciting opportunities, technology, and recruitment news, please also follow us at ‘ VIQU IT Recruitment' on LinkedIn, and Twitter: @VIQU_UK

Service Desk Technical Analyst Position Description Are you ready to take ownership of your career, solve real-world challenges and be part of a supportive, innovative team? At CGI, we empower you to grow, think creatively and make a difference. We're recruiting for Technical Analysts to join our team and play a vital role in delivering exceptional IT support to our valued clients over the phone, as part of our 5* Service Desk. Our clients include Council Workers supporting major cities, Government agencies and large UK commercial businesses. CGI was recognised in the Sunday Times Best Places to Work List 2024 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the role - All applicants must hold or be prepared to undergo National Security Vetting (NSV) Security Check (SC) level. Starting Salary is £24,700 with twice-yearly increments subject to performance. Your future duties and responsibilities Join our Service Desk team and play a vital role in delivering exceptional IT support our valued clients over the phone. Key Tasks: • Provide over the phone technical support for incoming queries related to system, software, hardware and network issues. • Diagnose and resolve technical issues quickly and efficiently. • Logging and managing service requests via bespoke applications. • Provide excellent customer service. • Identify opportunities for continuous improvements for our clients. Required qualifications to be successful in this role • An understanding of Microsoft Operating Systems and applications. • Strong written and verbal communication skills. • You will have the ability to problem solve and troubleshoot within a busy environment. • You will have the ability to work independently. • Experience in Service Desk or IT Support would be advantageous but not essential. #LI-UKA Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because... You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.