Job Vacancy Senior IT Service Manager

Senior IT Service Manager

Pay up to £66,058, plus 28.9% employer pension contributions, hybrid working with 60% home working, flexible hours, and great work life balance.

DWP. Digital with Purpose.

DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support some of the most vulnerable people in our society.

We are looking for a Senior IT Service Manager to join our community of tech experts in DWP Digital. We're driving a once-in-a-generation transformation of government services.

We're using fresh ideas and leading-edge technologies to build and maintain innovative, scalable and user-centric digital solutions that will be used by nearly every person in the UK, at key moments in their lives.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

Delivery. Work. Projects.

As a Senior IT Service Manager, you will be defining and designing the support model for IT services across the DWP digital landscape, implementing robust support strategies that will ensure stability and performance for multiple platforms, products and services. You will be champion for best practice and a prominent voice in the wider digital community, driving innovation and change, as well as fostering effective and engaged relationships with stakeholders and suppliers.

What skills, knowledge and experience will you need?

• Extensive knowledge and understanding of Digital Products and Services including use of service management tool set e.g. ServiceNow.
• Knowledge of technologies and solutions, demonstrable experience and capability across service lifecycle.
• Experience managing a quality service including infrastructure technology across a multi supplier landscape.
• Demonstrable experience of Service Management Framework e.g. ITIL.
• Extensive experience in building and developing effective working relationships with senior Business, Suppliers and IT managers.

Details. Wages. Perks.

You'll join us in one of our brilliant digital hubs in Manchester, Leeds, Newcastle or Blackpool, whichever is most convenient for you.

We also have all the tools and tech we need to enable our people to work and collaborate flexibly. We work a hybrid model - you'll be in the office about 40% of the time, and 60% home working.

We offer competitive pay of up to £66,058.

You'll also get a brilliant civil service pension with employer contributions worth 28.9%, and a generous leave package starting at 26 days.

You can also take up to 3 extra days off a month on flexi-time.

We have a broad benefits package built around your work-life balance which includes:

• An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
• Flexible working including flexible hours and family-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Sports and social activities
• Professional development, coaching, mentoring and career progression opportunities.

CLICK APPLY for more information and to start your application.