24/7 NOC Senior Engineer

About Node4

We are a united force driven by a single ambition; to deliver faster transformation, lower cost, and truly differentiated outcomes - we do this by bringing together our AI Augmented MSP platform, hybrid sovereign cloud solutions, deep Microsoft expertise and the Node4 People

We are:

Nimble – We focus on what matters most, adapt fast and embrace change

Original – We think differently, stay curious and innovate

Driven – We are bold, bring energy and own the outcome

Engaged – We operate as one, building strong relationships

4 More – We always go further for our people, customers and partners

About the role

• Acts as the senior technical authority within the 24/7 NOC function, leading resolution of complex and high‑priority incidents.
• Takes ownership of major incidents and escalations, supporting effective service restoration and minimal customer impact.
• Provides technical leadership across the team, improving quality, consistency, and capability.
• Works closely with the Team Leader to support service outcomes, reduce repeat incidents, and improve technical standards.
• Work as part of a 24/7 shift rota
• Take part in an on-call rota

What will you bring?

• Proven experience as a Senior Network Engineer or Support Engineer.
• Strong hands‑on experience across network technologies including routing, switching, firewalls, and WAN environments.
• Experience working in SLA‑driven, managed service environments.
• Ability to handle major incidents and complex technical challenges.
• Strong mentoring, communication, and leadership skills.
• Experience with change control, governance, and best‑practice processes.

Responsibilities

• Own and resolve complex and business‑critical incidents, acting as technical escalation point for engineers.
• Provide technical leadership during major incidents, supporting coordinated and effective recovery.
• Drive accountability for technical quality, ticket standards, and resolution approaches.
• Support engineers with troubleshooting, guidance, and best practice.
• Contribute to problem identification and root cause resolution, reducing repeat incidents.
• Review and assure quality of tickets, configurations, and documentation.
• Maintain clear communication with stakeholders during escalations and priority incidents.
• Support adherence to SLA, incident, and change management processes.

Behaviours

• Leads by example through strong technical ownership and professionalism.
• Provides calm, clear direction during complex or high‑pressure situations.
• Takes accountability for technical outcomes, not just tasks.
• Actively develops others through mentoring and support.
• Challenges constructively to improve standards and consistency.

Measures Of Success

• Effective resolution of complex incidents with clear technical leadership.
• Strong support to major incident handling and recovery.
• Reduction in repeat incidents through root‑cause identification.
• High standards of technical quality and documentation.
• Improved capability and confidence across the team.

Additional Considerations

• Participation in an on‑call rota will be required, including supporting escalation and major incident response outside core hours where necessary.

What can we offer you?

• Hybrid Working
• Private Medical Insurance or Company Paid Health Cash Plan
• Employee Assistance Program
• 25 days holidays plus your birthday off
• Option to purchase additional holiday (up to 5 days)
• Company Pension Scheme
• Life Assurance x 4
• A diverse workforce
• Employee investment with Node4 training Academy
• Family savings and shopping discounts through the Node4 benefits portal.
• Discounted Gym Membership
• Modern facilities with open and welcoming breakout areas
• Company Social events
• Never ending supply of hot and cold drinks, biscuits, sweets, and fruit