Refund & Cancellation Policy

This policy covers paid employer purchases from TechnoJobs: job-listing packages, featured upgrades and CV-credit packages. Candidate use of TechnoJobs is free, so there is nothing on the candidate side to refund.

Purchases are business-to-business. This policy is our contractual promise, made because it is fair: it sits alongside, and never beneath, anything the law requires.

If none of the credits in a package have been used, you can cancel it within 14 days of purchase for a full refund: no reason needed. Use our support form and give your account email and the order number (it is on your receipt, e.g. TJO-2026-XXXXX).

A package counts as used the moment any credit from it is spent: a listing published, a featured upgrade applied, a CV unlocked. Used packages are not refundable under this promise: but see the next section.

If a paid-for service fails because of us (a listing that never went live, a credit consumed by a platform error, a featured placement that never showed), we will, at your choice, re-credit your account or refund the affected amount. That applies whenever it happens, not just in the first 14 days.

If we permanently withdraw a feature for which you hold valid unexpired credits, we refund the unusable remainder pro rata.

Credit lifetimes are stated at purchase: job-listing credits do not expire; featured and CV credits expire 12 months after purchase. Credits that expire unused are not refunded: the expiry date is part of what was bought. Removing a live advert early, or a candidate not replying after a CV unlock, does not restore the credit: the service (publication, or access to the CV) was provided.

Refunds go back to the original payment method, normally within 5–10 working days of approval. We aim to answer refund requests within 2 working days.

This policy exists so buying from us is safe, not as a mechanism for free advertising. We may refuse refunds where we reasonably believe the policy is being gamed, for example repeat purchase-use-refund cycles, and account closure for breach of the Employer Terms forfeits unused credits as those Terms describe.