Onsite AV Engineer

Role Overview

proAV is a leading global audio-visual integrator, delivering AV and event services through client partnerships around the world.

We are looking for an experienced Onsite AV Engineer to join our established onsite team at our client site in Manchester. Representing proAV, you will take full ownership of supporting both users and the installed meeting room technology across the site.

With more than 500 team members worldwide, proAV offers a wide range of opportunities. This role is based within Arm, a global technology leader that continues to invest in state-of-the-art technology, services and training.

This is an exciting opportunity for an exceptional engineer to make their mark on an established operation, with real scope to drive and enhance the service.

Key Responsibilities

Role Overview:

proAV is a leading global audio-visual integrator, delivering AV and event services through client partnerships around the world.

We are looking for an experienced Onsite AV Engineer to join our established onsite team at Arm’s Cambridge headquarters. Representing proAV, you will take full ownership of supporting both users and the installed meeting room technology across the site.

With more than 500 team members worldwide, proAV offers a wide range of opportunities. This role is based within Arm, a global technology leader that continues to invest in state-of-the-art technology, services and training.

This is an exciting opportunity for an exceptional engineer to make their mark on an established operation, with real scope to drive and enhance the service.

The Role:

As the Onsite AV Engineer, you will be responsible for the day-to-day operation, support and maintenance of Arm’s audio-visual and meeting room estate. Based permanently onsite, you will be the first point of contact for all AV-related matters, ensuring meeting rooms, boardrooms and collaboration spaces are reliable, ready for use and deliver a consistently excellent experience for Arm’s staff, executives and visitors. Outside of BAU commitments, you will also support the proAV onsite events team (if needed) to assist with events in the various event spaces.

Key Responsibilities

Operational Support (BAU)

Provide first and second-line support for all AV and meeting rooms systems, resolving incidents promptly and within agreed SLAs.

Log, update and close incidents, requests and changes within ServiceNow, keeping accurate records and clear notes.

Escalate complex faults to third-party vendors, manufacturers and/or internal teams, and track them through to resolution.

Carry out daily proactive room checks to confirm display screens, cameras, microphones, speakers, control panels and conferencing endpoints are fully operational.

Respond to urgent “white-glove” requests, prioritising VIP, executive and business-critical meetings.

Manage digital signage content on platforms such as Embed and Zoom Rooms, and assist users on modifying content where relevant.

Meeting & Event Support:

Provide on-hand technical support to users and VIPs in the user-led Lecture Theatre.

Support hybrid meeting platforms including Zoom and Microsoft Teams.

Provide pre-meeting technical checks and live support for high-profile and executive sessions.

Install and operate portable PA equipment for townhall events and musical performances across site.

Provide additional operational support in the Auditorium when required.

Maintenance & Asset Management:

Perform planned preventative maintenance, firmware updates and configuration checks across the meeting rooms estate.

• Maintain an accurate AV asset register, including spares, consumables and loan equipment.
• Raise RMAs for faulty hardware to the relevant teams and replacing hardware with on-site spares and/or equipment sent by the manufacturer.
• Monitor the meeting room estate through remote management platforms, such as Zoom Rooms Dashboard, Crestron XiO Cloud and Neat Pulse, and act on alerts.

Documentation, Users & Continuous Improvement:

Produce and maintain room guides, user documentation and support knowledge articles.

Deliver user training and floor walks to improve confidence and reduce repeat issues.

Identify recurring faults and recommend improvements, upgrades or standardisation opportunities.

Support project teams with commissioning, testing and handover of new or refurbished spaces into BAU.

Comply with health and safety requirements, including safe working at height and manual handling.

Essential Skills:

Proven experience (typically 2+ years) in an onsite AV support or AV engineering role within a corporate, financial, education or similar environment.

Hands-on experience with video conferencing platforms, particularly Zoom Rooms.

Working knowledge of AV control and DSP systems such as Crestron, Q-SYS, or Shure.

Understanding of signal flow and basic IT networking (IP addressing, VLANs, PoE).

Experience with troubleshooting issues with display screens, LED walls, PTZ cameras, microphones, matrix switchers and AV-over-IP solutions (e.g. Dante, NVX).

Experience setting up audio and/or video equipment for live event scenarios.

Strong fault-finding skills with a calm, methodical approach under pressure.

Experience using an ITSM ticketing system and working to SLAs.

Excellent customer service and communication skills, confident supporting senior stakeholders.

Desirable Skills & Qualifications:

AVIXA CTS (Certified Technology Specialist) or working towards it.

Manufacturer certifications, e.g. Crestron (CTI/DMC-E), Extron (AVCT), Q-SYS Level 1/2, Dante Level 1-3.

ITIL Foundation.

IPAF / PASMA, First Aid or Health & Safety certification.

Additional Skills:

Proactive, organised and able to prioritise effectively in a fast-paced environment.

Professional, well-presented and discreet when supporting executive and confidential meetings.

A strong team player who is also comfortable working independently onsite.

Committed to continuous learning and keeping skills current with evolving AV technology.

Flexible to provide occasional early, late or weekend support for events and maintenance windows.

Key Performance Indicators: