Onsite Hardware Engineer (L2/3)

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Position Title:

Onsite Hardware Engineer (L2/3)

Location:

Southampton (SO31 7AY)

Shift Pattern:

Onsite Monday to Friday (No remote/No hybrid)

Salary:

£40,000 + Benefits

Contract Type:

12 Month Fixed-Term Contract

Company Car Allowance:

£4,800 per year

UK Security Clearance (SC):

Due to the nature of the customer environment, successful candidates must be eligible to obtain and maintain SC (Security Check) clearance. CDW will sponsor the clearance process for suitable candidates. Employment is subject to successfully obtaining the required security clearances.

CDW is recruiting for an experienced Onsite Hardware Engineer (L2/3) to support critical infrastructure systems at a major customer site in Southampton. This is a hands-on engineering role focused primarily on hardware diagnostics, maintenance, and repair across a diverse range of enterprise and legacy platforms supporting a highly critical operational environment.

Working within the onsite CDW workshop and across multiple machine rooms, you will play a key role in maintaining the performance, reliability and availability of essential IT infrastructure.

What You'll Be Doing

• Providing onsite hardware support for enterprise infrastructure and bespoke systems.
• Diagnosing, repairing and maintaining IBM Mainframes, tape systems, storage arrays and server platforms.
• Supporting legacy and modern hardware including PCs, printers and custom-built systems.
• Applying electro-mechanical repair techniques and soldering skills to specialist equipment.
• Troubleshooting and resolving hardware faults within critical operational environments.
• Building strong relationships with customer stakeholders and attending technical meetings.
• Following and improving documented processes and contributing to technical knowledge sharing.
• Working independently while collaborating with wider engineering and support teams.

What We're Looking For

Essential Experience

✅ Hardware repair and maintenance experience within enterprise environments

✅ Knowledge of one or more of the following:

• IBM Mainframes (9672, 2003, 2066, 2096)
• IBM Tape Systems (3490, VTS, 3590)
• EMC DASD Storage
• STK DASD Storage

✅ Strong fault-finding and troubleshooting skills

✅ Experience working within critical or high-availability environments

✅ Excellent communication and customer-facing skills

Desirable Experience

• IBM PSeries Servers
• HP ProLiant Servers
• Dell and Sun Server platforms
• PC hardware repair and custom builds
• Dot Matrix and Laser Printer support
• Electro-mechanical repair experience
• Soldering and component-level repair skills
• AIX, HP-UX or related infrastructure knowledge

Technologies & Equipment Supported

Enterprise Infrastructure

• IBM Mainframes: 9672, 2003, 2066, 2096
• IBM Tape Systems: 3490, VTS, 3590
• EMC DASD Storage
• STK DASD Storage
• IBM PSeries Servers
• HP ProLiant Servers
• Dell and Sun Servers

Client Devices

• Lenovo ThinkStation
• IBM PS2
• Dell, HP, Compaq and Sun PCs
• Custom-built systems