Cloud and Infrastructure Operations Manager (AWS)

Job Description

Lead and evolve our global AWS infrastructure

We're looking for an experienced Cloud & Infrastructure Operations Manager to take ownership of our global cloud platforms, with a particular focus on our AWS environment.

Reporting directly to the CIO, this is a key leadership role within our IT Operations department, with responsibility for the reliability, performance, security and scalability of our core infrastructure services. You'll lead people across TechOps, SysOps, Networks and Voice, whilst remaining closely involved in technical decision-making and infrastructure strategy.

Please note: This is not a purely people-management position. We're specifically looking for a candidate with strong hands-on AWS expertise who can provide technical leadership, challenge existing approaches, drive improvements and act as a recognised cloud subject matter expert.

This role is based from our Crewe offices alongside the team.

What you'll be doing…

• Owning the operational management of our cloud infrastructure, with AWS at the heart of our environment.
• Ensuring cloud platforms and infrastructure services remain secure, resilient, scalable and highly available.
• Leading and developing teams responsible for TechOps, SysOps, networking and voice services.
• Driving operational excellence through automation, monitoring and proactive service management.
• Managing cloud security, performance optimisation and cost efficiency across the AWS estate.
• Overseeing enterprise network services, including cloud networking, WAN, VPN and data centre connectivity.
• Supporting and improving our Five9 voice and telephony environment.
• Leading major incident response and driving improvements to reliability and service resilience.
• Working closely with Cyber Security, Platform Services and other senior technology stakeholders to continually improve our infrastructure landscape.

What we’re looking for…

Essential

• Educated to degree level with a minimum 2:2 (Lower Second Class Honours).
• Proven AWS infrastructure experience in complex enterprise environments.
• Experience leading infrastructure, cloud or operations teams.
• Deep understanding of AWS architecture, cloud networking and security best practices.
• Experience managing highly available, business-critical infrastructure services.
• Strong knowledge of Infrastructure as Code and automation tooling.
• Experience implementing monitoring, observability and operational tooling.
• Experience managing major incidents and operational service delivery.
• Strong understanding of infrastructure security principles and governance.
• Excellent stakeholder management and communication skills.

Highly Desirable

• Exposure to Azure environments.
• Enterprise networking expertise across LAN, WAN, VPN and cloud networking.
• Experience with SRE or reliability engineering practices.
• ITIL-based service management experience.
• Experience supporting modern development teams with infrastructure and platform services.
• Experience with voice or contact-centre technologies such as Five9 and SIP services.

This role Is likely to suit you if…

• You are currently a Cloud Manager, Cloud Operations Manager, Infrastructure Operations Manager or Senior AWS Engineer with leadership responsibilities.
• You enjoy leading teams while staying technically engaged.
• You can comfortably discuss AWS architecture, security, networking, resilience and optimisation at a deep technical level.
• You are passionate about automation, operational excellence and continuous improvement.
• You want the opportunity to influence infrastructure strategy whilst remaining close to the technology.

What you can expect from us…

Meaningful work

You’ll be an important contributor to the IT operations that run our entire global business.

A standout workspace

Based in our offices in Crewe, you’ll enjoy modern, collaborative workspaces, complete with café and onsite gym.

Career development

Your impact on Radius will be rewarded with the opportunity to progress your career in many directions.

The development of our people has always been a priority for us. We have established a culture of continuous learning and knowledge-sharing which means our colleagues are constantly exposed to new experiences and ways of working.

Everyone in Radius, from entry-level to the senior team, has their own personal development plans with clear routes for progression and regular reviews.

Rewards and benefits

In addition to a competitive salary, you’ll have access to a reward and benefits package which includes:

• Pension
• Life assurance
• Bonus potential
• Employee fuel card scheme
• Electric Vehicle scheme
• Employee assistance programme
• Wellness and healthcare assistance via ‘Help@Hand’ by Unum
• Cycle to work’ scheme