Associate Principal Maintenance & Support Engineer

What success looks like in this role:

We are seeking an experienced Associate Principal Maintenance & Support Engineer to join a highly secure team. This is a senior, hands-on Maintenance & Support Engineering position requiring a technically skilled professional who can provide expert support across a complex infrastructure, applications, and data management environment. This role will offer the successful candidate the opportunity to support a diverse range of mission critical applications which are at the core of Justice, Law Enforcement and Border Security agencies within the UK.

The successful candidate will play a key role in maintaining service availability, resolving complex technical issues, implementing upgrades and enhancements, and supporting critical systems that underpin operational services. You MUST be eligible for Security Clearance for this opportunity

Due to the secure nature of the project, this role is primarily office-based in Milton Keynes. Limited hybrid working may be considered after a significant onboarding period, subject to business requirements and operational needs.

Key Responsibilities

• Research, diagnose, and resolve complex technical and system issues.
• Investigate and manage escalated production, integration, and application support incidents.
• Perform installation, configuration, maintenance, patching, and upgrades across the infrastructure estate.
• Collaborate with clients, internal stakeholders, and technical teams to understand and address evolving business requirements.
• Monitor system health, network connectivity, alerts, and service interdependencies to ensure optimal performance and availability.
• Maintain and enhance infrastructure, applications, and supporting platforms.
• Produce and maintain comprehensive technical documentation.
• Ensure all work is completed in accordance with industry standards, security requirements, and organisational best practices.
• Participate in an out-of-hours support rota as required.

You will be successful in this role if you have:

Essential Skills and Experience

The successful candidate will possess strong experience across multiple infrastructure and platform technologies, including:

Operating Systems & Infrastructure

• Red Hat Enterprise Linux administration, patching, troubleshooting, and maintenance.
• Windows Server administration, patching, domain management, and support.
• IP networking fundamentals and troubleshooting.

Virtualisation Technologies

• VMware vSphere Hypervisor
• VMware vCenter Server
• VMware vSphere Replication
• VMware Site Recovery Manager (SRM)

Experience with platform maintenance, upgrades, troubleshooting, and support is essential. Installation experience is advantageous.

Database Technologies

• Oracle Database administration and support
• Database patching and maintenance
• SQL scripting
• RMAN backup and recovery
• Oracle RAC experience beneficial

Middleware & Application Support

• OpenLDAP administration, maintenance, and bulk user management.
• IBM MQ administration, support, and upgrades.
• JBoss application server support.
• Apache Web Server administration.
• Apache Tomcat administration and troubleshooting.

Security & Endpoint Management

• Symantec Endpoint Protection / Antivirus administration.
• Security-focused operational support within enterprise environments.

Security Requirements

• Current or eligibility to obtain Security Clearance (SC).
• Current or eligibility to obtain NPPV3 clearance.

Desirable Skills

Experience with any of the following technologies would be advantageous:

• Microsoft SQL Server
• PostgreSQL
• MongoDB
• Microsoft Azure
• Zoho Analytics, including:
• Installation and upgrades
• Maintenance and support
• Bulk data export and management

Personal Attributes

• Self-motivated and proactive with a strong sense of ownership.
• Excellent analytical and problem-solving capabilities.
• Strong communication and stakeholder management skills.
• Ability to manage multiple priorities in a complex technical environment.
• Comfortable working independently and collaboratively within cross-functional teams.