IT Helpdesk Advisor - Polish Speaking

Polish Speaking Service Desk Adviser

Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their support team within their modern service office in Peterborough.

We are currently seeking Polish Speaking Service Desk Advisers to provide first-line IT support to external clients. This is an excellent opportunity for candidates with strong communication skills, a customer-focused approach and an interest in technology.

Full training will be provided, making this role suitable for both experienced support advisers and candidates looking to develop their career within IT support.

The Details

Location: Peterborough

Hours: 37.5 hours per week, between 7am-7pm, with flexible shift rotation and occasional weekends

Pay Rate: £14.22 per hour

Start Date: Immediate

Contract: Temporary to Permanent

What's on Offer

Competitive hourly pay of £14.22 per hour

Overtime opportunities paid at time and a half

Full training and ongoing support

Weekly pay

Career progression within a growing IT team

Temp of the Month reward vouchers

Opportunity to develop your IT support and customer service skills

Key Responsibilities

Providing first-line IT support to external customers via telephone and email

Supporting Polish-speaking customers professionally and effectively

Logging, tracking and accurately updating support tickets

Troubleshooting basic hardware, software and network-related issues

Escalating more complex technical issues where required

Guiding customers through step-by-step technical solutions

Maintaining accurate support documentation and knowledge base records

Working collaboratively with colleagues within the service desk

Supporting continuous improvement across the service desk

Providing a consistently high level of customer service and building positive client relationships

The Ideal Candidate

Fluent in Polish, both written and spoken

Strong English communication skills

Excellent customer service and communication skills

Organised, reliable and methodical in your approach

Previous call centre, customer service or technical support experience is beneficial

Previous IT support experience is advantageous but not essential

Comfortable troubleshooting basic technical issues

Confident communicating with customers by telephone and email

Comfortable working in a fast-paced, team-based environment

A genuine interest in technology and developing a career in IT support

If you are Polish-speaking, enjoy helping customers and are interested in developing your career within IT support, we would love to hear from you.

Apply today or contact Interaction Recruitment on (phone number removed) for further information.

INDPB