Global Technical Consultant

About Ricoh

A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes' World's Best Employers 2025.

At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.

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Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.

People transform when they Love What They Do

This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference.

When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.

What you will be doing

Shape the Future of Intelligent Document and Print Workflows Across Europe

At Ricoh, we're helping organisations transform the way they manage information, automate business processes and optimise workplace productivity. As we continue to evolve our portfolio of intelligent document processing, workflow automation and office print solutions, we're looking for a Global Technical Consultant to join our European team.

This is an exciting opportunity for a highly skilled technical professional to act as a trusted advisor, solution architect and subject matter expert, helping some of Europe's largest organisations modernise their print and workflow environments.

Working across multiple countries and business units, you'll play a pivotal role in designing innovative customer solutions, supporting strategic sales opportunities and influencing the future direction of Ricoh's technology portfolio.

What You'll Be Doing

As our Global Technical Consultant, you'll work at the intersection of technology, consulting and customer transformation.

You'll collaborate with sales, delivery and product teams across Europe to design and implement robust, scalable solutions that address complex customer challenges while driving business value.

Key responsibilities include:

Technical Solution Design & Architecture

Lead customer discovery workshops and technical requirements gathering

Design end-to-end office print and workflow automation solutions

Produce solution architectures, technical specifications and proof-of-concept designs

Ensure solutions are scalable, secure and aligned with Ricoh standards and best practices

Strategic Pre-Sales Consultancy

Provide technical leadership throughout customer engagements

Support bids, tenders, RFPs and strategic sales opportunities

Deliver compelling demonstrations, presentations and customer workshops

Advise customers on solution feasibility, integration and business outcomes

Solution Delivery & Implementation

Lead or support the deployment of customer solutions across diverse environments

Validate solution performance through testing and pilot programmes

Ensure successful transition into operational support teams

Act as an escalation point for complex technical issues

Technical Leadership & Capability Development

Deliver training and knowledge-sharing sessions to customers and internal teams

Help build technical capability across Ricoh Operating Companies throughout Europe

Share best practices and lessons learned to drive consistency and excellence

Mentor colleagues through technical expertise and leadership by influence

Innovation & Portfolio Development

Maintain expert knowledge of Ricoh and partner technologies

Evaluate emerging technologies, products and market trends

Contribute insights that influence product roadmaps and future solution development

Act as a key voice in shaping Ricoh's evolving portfolio strategy

#RicohEurope

You will ideally have

We're interested in hearing from consultative technical professionals who combine strong customer-facing skills with deep expertise in office print, workflow automation or document management technologies.

You'll bring:

Proven background of substantial experience in technical consulting, technical pre-sales, solution architecture or solution delivery

Experience within office print, document management or workflow automation environments

Strong understanding of print and scan workflows and associated business processes

Experience deploying software solutions within enterprise server and network environments

Excellent communication and presentation skills with the ability to engage both technical and business stakeholders

Strong stakeholder management, influencing and relationship-building capabilities

A self-motivated approach with the ability to work independently across a matrix organisation

Fluent written and spoken English

Willingness to travel across Europe as required

Desirable Experience

Experience with Ricoh software solutions or equivalent industry platforms

Relevant industry certifications would be an advantage

Ideally educated to Degree level or equivalent professional qualification with preference given to studies in Computer Science, Information Systems, Engineering or a related discipline

Knowledge of cloud-based print solutions, workflow automation platforms and digital transformation technologies